Reservations

Location: City of Cape Town, Cape Town, Constantia (Live out role)

Job Type: Permanent, Full-Time

Salary: Dependent on Experience

Job Description

The role of Reservations involves managing and processing booking enquiries efficiently and accurately. The post holder is responsible for ensuring a seamless reservation experience for clients by providing timely and professional service. This position requires excellent communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Job Duties

• Handle incoming booking requests via telephone, email, and online platforms promptly and professionally.
• Enter reservations accurately into the booking system, ensuring all client details and preferences are correctly recorded.
• Confirm bookings with clients and provide relevant information regarding availability, pricing, and terms and conditions.
• Manage cancellations, amendments, and special requests efficiently, adhering to company policies.
• Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to clients.
• Collaborate with other departments to coordinate client requirements and resolve any booking issues.
• Monitor reservation systems for errors or discrepancies and take appropriate action to rectify them.
• Maintain confidentiality of client information and comply with data protection regulations at all times.
• Generate regular reports on reservations activity to assist management with business analysis and planning.

Required Qualifications

• Good general education, including a minimum of GCSEs or equivalent, with passes in English and Mathematics.
• Proven experience in a reservations, customer service, or similar administrative role.

Education

A secondary school qualification is essential. Additional training or certification in hospitality, travel, or customer service is advantageous.

Experience

• Experience working with booking or reservation systems is required.
• Demonstrated ability to manage multiple enquiries simultaneously in a busy environment.
• Experience in handling customer enquiries and providing solutions in a professional manner.

Knowledge and Skills

• Strong verbal and written communication skills in English.
• Excellent interpersonal skills with the ability to interact courteously and effectively with clients.
• Attention to detail and high level of accuracy when entering data.
• Ability to work independently and as part of a team.
• Good organisational and time management skills.
• Proficiency in using computer systems and common office software.
• Problem-solving skills and the ability to remain calm under pressure.

Preferred Qualifications

• Further education or training in hospitality, travel and tourism, or a related field.
• Experience using specific reservation software relevant to the industry.
• Knowledge of local geography and tourist attractions in the Cape Town area.

Working Conditions

The position is office-based in Constantia, Cape Town. The role requires working full-time hours with occasional extended hours during peak periods. The environment is professional and fast-paced, with a focus on customer service. The post holder may be required to sit for extended periods and use computer equipment regularly.