ASSISTANT RESIDENT MANAGER

Bela Bela, Limpopo | Luxury 5-Star Safari Lodge

An exciting opportunity is available for an experienced hospitality professional to join a prestigious 5-star safari lodge in Bela Bela as Assistant Resident Manager.

We are looking for a strong, hands-on leader with a solid background in luxury lodge operations, excellent Front Office and Food & Beverage management experience, and the ability to take charge of the lodge in the absence of the Resident Lodge Manager.

THE ROLE

Operations & Administration

• Assist with the day-to-day management and smooth running of lodge operations.

• Successfully oversee the lodge in the absence of the Resident Lodge Manager.

• Ensure effective Front Office management, administration and operational controls.

• Manage lodge systems, reporting, financial controls and operational procedures.

• Drive the lodge's quality plan and ensure all company standards are consistently maintained.

Guest Experience & Hospitality

• Maintain exceptional guest service standards and ensure memorable guest experiences.

• Drive hospitality standards to new levels through innovation and attention to detail.

• Build strong relationships with guests, travel agents, industry partners and the local community.

• Effectively manage guest expectations and resolve challenging situations.

Leadership & Team Development

• Lead, train, motivate and develop the lodge team.

• Provide effective operational leadership while encouraging a positive team culture.

• Lead by example and share knowledge to inspire and develop others.

• Manage performance and ensure adherence to company policies and procedures.

Financial & Operational Management

• Manage costs and maintain effective financial controls.

• Ensure operational efficiency and adherence to company standards.

• Support broader group objectives and initiatives as directed by Head Office.

WHO WE'RE LOOKING FOR

• Minimum 5 years' experience in a similar management position within a 5-star lodge environment.

• Matric qualification.

• Proven experience in Front Office and F&B management, with strong Front Office administration skills.

• Previous Front Office Management experience is essential.

• Strong leadership and team management capabilities.

• Excellent administrative, financial and computer skills.

• Knowledge of game reserve operations.

• Experience with Nebula and OPERA, or similar PMS/POS systems, is required.

• Excellent command of English, with strong interpersonal and communication skills.

• Guest-centric, innovative and solutions-driven approach.

• Well-spoken, professional and presentable.

• Ability to multitask, work under pressure and take initiative.

• Strong organisational skills, diligence and attention to detail.

A formal hospitality degree or diploma will be advantageous.

THE DETAILS

Location: Bela Bela, Limpopo
Remuneration: Market Related – depending on experience
Position: Live-in
Benefits:

• Accommodation and meals provided while on duty.

• Medical Aid and Provident fund contributions

Additional information: Candidates must be able to attend face-to-face interviews in Bela Bela. Unfortunately, candidates with pets cannot be accommodated due to the location.

INTERESTED?

Email your CV to recruiter@lodgistics.eco