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Job Summary
Key Responsibilities➢ Lead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfare
➢ Ensure the guest experience consistently meets and exceeds luxury hospitality standards
➢ Oversee and enforce operational procedures and service standards across all departments
➢ Maintain lodge infrastructure and facilities in line with company standards and expectations
➢ Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations
➢ Monitor team productivity and provide ongoing, constructive feedback and support
➢ Drive financial efficiency through effective cost control and implementation of cost-saving initiatives
➢ Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly
➢ Report regularly to the General Manager on operational performance and key developments
➢ Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals
➢ Ensure clear and consistent communication between management and departmental teams
➢ Build and maintain strong relationships with the local community, suppliers, and contractors
➢ Uphold and communicate the vision, mission, and values of the company to all team members
Skills & Competencies
➢ Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance
➢ Sound understanding of labour legislation in South Africa
➢ In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry
➢ Solid understanding of fair labour practices and HR procedures
➢ Excellent verbal and written communication skills, with the ability to engage confidently at all levels
➢ Strong time management and project management capabilities, with the ability to prioritize effectively
➢ Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment
Experience & Qualifications
➢ Minimum 5 years’ experience in lodge or hotel operations, with at least 2–3 years in a senior operational or management role
➢ Previous experience within a 4- or 5-star luxury lodge, hotel, or hospitality environment
➢ Proven experience leading and managing Heads of Department and multidisciplinary operational teams
➢ Strong hands-on experience across key lodge departments, particularly Front Office, Housekeeping, Food & Beverage, Guest Services and Maintenance
➢ Demonstrated experience in guest relations, service delivery and handling guest concerns
➢ Practical experience with budgets, cost control, stock management and operational financial controls
➢ Working knowledge of South African labour legislation, health and safety requirements and HR processes
➢ Relevant qualification in Hospitality Management, Hotel Management or a related field would be advantageous
➢ Previous game lodge or safari lodge experience would be highly advantageous
➢ Valid driver’s licence
Bright Placements (PTY) Ltd
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