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Job Summary
Examples of duties & responsibilities:
- Engage with and serve guests in a professional, efficient and courteous manner
- Supervise the team and promote a positive and friendly energy in the outlet
- Handle all necessary wine educator functions in accordance with SOP’s, ensuring that guests experience the highest level of service.
- Manage guest queries in a professional and timely manner, ensuring positive results on every occasion. Report complaints and/ or any incidents promptly, helping to find solutions where possible.
- Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed.
- Maintain effective working relationships with colleagues in own, and other departments.
Skills, experience & educational requirements:
- At least three years’ supervisory experience in the F&B industry with a strong track-record of service and sales.
- Confident and clear communicator.
- Must love working with food and people!
- Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines.
- Time management, literacy and numeracy skills essential.
- Keen attention to detail with excellent follow-through capabilities.
- Able to remain calm and maintain professional outlook, even when under pressure.
- Committed team member, with good leadership potential.
- Flexible and willing to ‘go the extra mile’; able to work shifts.
*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*
Email cv to dorette@merand.co.za
Merand Corbett & Associates
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