Hospitality Professional required for a renowned establishment based in East London
Key Responsibilities:
Deliver outstanding customer service across front-of-house, guest relations, or food and beverage departments
Manage guest requests, resolve complaints efficiently, and ensure memorable experiences
Uphold high standards of cleanliness, safety, and hospitality protocol
Coordinate with various departments to ensure seamless service and guest satisfaction
Assist with bookings, check-ins/check-outs, reservations, or event execution, depending on department placement
Maintain professional appearance and behavior in line with brand standards
Support team leadership with daily operations and staff mentoring where required
Stay informed about facility services, promotions, and local attractions to assist guests
Requirements:
Grade 12 (essential)
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