Junior IT Technician

This role forms part of the Technology team at Village N Life, based in Camps Bay, Cape Town.

The Role

As Junior IT Technician, you’ll support the technology backbone that keeps Village n Life running. The environment is fast-paced, service-led and spread across hotels, apartments, spas, restaurants, and offices, which means your work directly impacts day to day operations and guest satisfaction.

You’ll assist with first-line technical support, daily system checks, setup and troubleshooting for users, devices and networks across the group. With your calm approach and solid technical foundation, you’ll help keep systems stable, respond to issues promptly and ensure our people have the tools they need to serve guests well.

Your role is hands-on, suited to someone who can balance methodical work with quick problem-solving while staying steady under pressure.

Key Responsibilities

Provide first-tier IT support across all properties, responding to tickets, calls and walk-ins
Maintain daily checklists, basic server checks, and accurate reporting to the Head of Technology
Assist with standardised computer deployments, software installations and user setups
Troubleshoot a diverse tech landscape, with world class remote tools, or while on-site
Support MS365, mobile devices, email platforms and basic Active Directory operations
Handle administration including asset registers, DSTV account activations, password resetting and vendor coordination
Conduct basic backup checks and reports, including Mimecast monitoring
Basic Point of Sale monitoring and support
Assist with CCTV basics, access control, automation, and IP phone operations
Perform basic networking checks on switches, access points and cabling
Support audio-visual requirements including smart TVs, conferencing setups, streaming and event tech setups
Assist with inverter, generator and solar monitoring at a basic operational level
Ensure all work aligns with group technology standards, security protocols and service expectations

What We’re Looking For

Grade 12 or equivalent

Microsoft certification or similar technical qualification
1–3 years’ experience in an IT support role
Solid understanding of Windows and MacOS environments
Knowledge of networking fundamentals, security tools, servers and cloud platforms
Strong organisational ability with steady follow-through on tasks and admin
Clear communication skills suited to assisting non-technical users
A calm, practical approach to troubleshooting in a busy hospitality environment
Valid driver’s licence and reliable transport
Hospitality experience beneficial but not required
Familiarity with Microsoft 365 on remote support tools a must
Property Management and Point of Sales system knowledge is an advantage

What We Offer

Competitive remuneration aligned with experience
Exposure to a wide range of systems within a multi-property hospitality group
Supportive leadership with opportunities to grow your technical capability
Staff housing options and access to staff facilities
A stable, structured environment with clear expectations and guidance

If you have not heard from us within two weeks, please consider your application unsuccessful. We appreciate your interest and thank you for taking the time to apply.

Job Locations: Camps Bay

Job Categories: IT

Job Types: Full-time

Experience Levels: Entry to mid-level

Job Properties: Group Services