Food & Beverage Service Supervisor

This role forms part of the Food & Beverage team at The Bay Hotel, within the Village n Life hospitality group, based in Camps Bay, Cape Town.

The role

As Food & Beverage Service Supervisor, you'll help lead daily service across The Bay Hotel's dining and drinks outlets, ensuring guests receive attentive, professional service in a busy beachfront hotel environment.

We're looking for a hands-on hospitality professional who enjoys leading people, interacting with guests and keeping service running efficiently. You'll need the confidence to manage a shift, support your team and maintain standards during busy service periods.

Working closely with Food & Beverage management, the kitchen and other hotel departments, you'll take responsibility for service delivery, guest satisfaction and daily operational controls.

Key responsibilities

Oversee daily food and beverage service across the hotel's restaurant, bar and poolside outlets

Lead shift briefings, allocate duties and ensure teams are prepared for service

Maintain service standards, outlet presentation and staff grooming

Welcome guests, oversee reservations and respond professionally to guest feedback

Coordinate with the kitchen, Reception and other departments to ensure efficient service

Train and coach team members, maintaining product knowledge and training records

Assist with staff rosters, attendance monitoring and shift handovers

Ensure accurate billing, POS transactions, cash-ups and daily reconciliations

Assist with stock takes, beverage controls, variance reporting and wastage monitoring

Promote menu items, daily specials and hotel offerings to support sales targets

Ensure compliance with food safety, hygiene, responsible alcohol service and health and safety requirements

Support food and beverage service for hotel functions and special events

Report operational issues and ensure compliance with company procedures and service standards

What we're looking for

Grade 12 or equivalent; a hospitality qualification will be advantageous

Minimum two years' food and beverage experience in a hotel environment, including supervisory or senior waiter responsibilities

Sound knowledge of restaurant and bar service, food and beverage operations and guest relations

Strong leadership skills and the ability to supervise a team during busy service periods

Good food, wine and beverage knowledge

Experience with POS systems, stock control, cash-ups and basic operational reporting

Confident communication, organisational and problem-solving skills

Computer literacy, with Opera experience advantageous

Willingness to work shifts, including weekends and public holidays

What we offer

A hands-on supervisory role at The Bay Hotel in Camps Bay

Career development and training opportunities within Village n Life

Staff accommodation options, subject to availability

Remuneration aligned with experience and responsibilities

If you have not heard from us within two weeks, please consider your application unsuccessful. We appreciate your interest and thank you for taking the time to apply.

Job Locations: Camps Bay

Job Categories: Food & Beverage

Job Types: Full-time

Experience Levels: Mid to Senior level

Job Properties: The Bay Hotel