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Job Summary
Duties:Operational Management: Ensure seamless coordination between departments to deliver consistent, high-quality service.
Guest Experience: Deliver an outstanding level of service, ensuring all guest needs and expectations are met or exceeded. Respond promptly and professionally to guest feedback and special requests.
Financial and Administrative Oversight: Assist with managing budgets, control costs, and ensure accurate financial reporting where required. Oversee procurement, stock control, and inventory to minimise waste while maintaining quality.
Health and Safety Compliance: Ensure the lodge operates within all legal and company health, safety, and hygiene standards. Address any issues promptly to minimise operational disruptions and maintain guest safety.
Requirements:
Matric certificate (Grade 12).
First aid certification
A minimum of 3–5 years of management experience in a luxury lodge environment
Strong leadership and organisational skills, with the ability to manage multiple departments and teams.
Excellent interpersonal and communication skills, focused on guest satisfaction.
A hands-on, proactive approach to problem-solving and team support.
Strong experience in administration, housekeeping, and food and beverage management.
Financial management expertise, including budgeting, stock control, and reporting.
Knowledge of lodge reservation systems is advantageous.
Position Details:
Accommodation: Live-in position with private en-suite, partially furnished accommodation on-site.
Meals: Meals provided while on duty.
Additional Benefits: Includes laundry services and Wi-Fi access.
Provident Fund: A provident fund contribution is offered after three months of employment, contingent upon confirmation of a permanent contract.
Gratuities: Participation in the lodge’s gratuity pool, distributed monthly amongst all employees
Work Schedule: 6 weeks on, 2 weeks off cycle, with occasional flexibility required for operational purposes.
Craven Cottage CC
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