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Job Summary
Duties:Guiding guests
Ensure efficient and effective product delivery by all rangers as defined by the company.
Communicate daily with the General Manager regarding all camp guest and staff matters, daily operations, staff issues, vehicle issues and any shared staff service requirements.
Foster a warm, welcoming, and relaxing atmosphere for all guests to maximise guest enjoyment.
Co-ordinate on-going training and unit standard maintenance of all rangers’ qualifications and certifications in conjunction with the Human Resources Manager and General Manager.
Assist in any emergency in the field or at any of the camps.
Work with the Operations Manager on all ranger performance matters, safari policy implementation and standard operating procedures
As a senior member of staff, the Head Guide may be required to lead under these circumstances. This could include but is not limited to fires (in camp and/or in the field), medical emergencies, passive and/or logistical support to the APU and active support of environmental activities.
Requirements:
Matric
FGASA level 2 or higher
First Aid level 2 (Minimum)
Handle and use of a Manually Operated Rifle, shotgun, and Carbine for Business
Purposes – SAQA ID 123519
NDT registered
Lead trails qualification
Valid Advanced Rifle Handling qualification is essential
Minimum 5 years of “Big 5” African Safari guiding experience.
Minimum 2 years of assistant head ranger or head ranger experience is essential
English literacy level: Must have an excellent command of the English language
including reading, writing, and speaking.
Valid driver’s licence and PrDP.
Computer literacy level: Use of Microsoft office (Word, Excel, and Outlook), internet
Managerial, organisational, and decision-making skills.
Excellent interpersonal skills.
Demonstrate attention to detail and be guest-and service-oriented.
Be a hard-working, problem-solving multi-tasker.
Able to work independently and practice effective time management.
Be a proactive, positive team player.
Be energetic and enthusiastic.
Strong work ethic, ability to work long and flexible hours.
An empathetic appreciation of the needs of all Reserve guests.
Demonstrate sound crisis and emergency management.
Excellent guest and staff conflict management.
Physically fit, sober habits and in good health.
Craven Cottage CC
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