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Job Summary
Duties:Oversee daily operations ensuring effective budget / finance management and excellent guest service and satisfaction.
Relationship building with staff, guests, departments, the community, the industry
Business efficiencies including cost control, quality of product, logistics efficiencies.
Maintaining and enhancing HR functions as well as understanding and adherence to HR procedures.
Guest experience product development (lodge, food, game experience, all guest touch points)
Engaging with the people, the culture, the work style
Custodian of all operational equipment in the lodge.
Analysing the impact sustainability has on the business, identifying ongoing opportunities for
improvement and executing practical solutions for reducing our environmental and community impact
Understanding and monitoring the lodge day to day finance and managing results
Budget forecasting and ensuring the finance aspect of the lodge, keeping up with the ever-changing business environment in conjunction with the Head Office finance team.
Facilitating the training needed to the team to ensure they are up to speed with the desired service standards and levels of professionalism and quality.
Trend analysis and concept creation – keep abreast with the latest trends of service delivery and creatively coming up with unique ideas.
Enhancing Health and Safety at the workplace
Planning of staffing levels, leave rosters, payroll loading and HR.
Provide oversight and direction to the employees in your team in accordance with the company’s policies and procedures.
Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities to existing team members.
Delegate responsibility and expect accountability and regular feedback.
Foster a spirit of teamwork and unity among the lodge team
Consciously create a workplace culture that is consistent with the overall organisations and that emphasises the identified mission, vision, guiding principles, and values of the organisation.
Lead employees using a performance management and development process
Lead employees to meet the organisation's expectations for productivity, quality, and goal accomplishment
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
Monitor employee work schedules including assignments, job rotation, training, leave and paid time off, cover for absenteeism, and overtime scheduling.
Maintain transparent communication.
Requirements:
Grade 12
Formal qualification
At least 2 – 5 years relevant General Management experience in a high-end lodge environment
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader
Lateral thinking ability
Initiative
Must be able to cope under pressure to meet guests needs
Good interpersonal skills and communication with staff and guests
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
Computer and financial skills
Knowledge of the functions, operation, and mission of the specific departments
Better than average written and spoken communication skills
Outstanding interpersonal relationship building and employee coaching and development skills
Demonstrate ability to lead and develop lodge staff members
Demonstrate knowledge of basic economics, budgeting, and accounting principles and practices
General knowledge in human resource management
Evidence of the ability to practice a high level of confidentiality
Strong problem-solving skills and creative thinking
Excellent organizational management skills
General technical/mechanical knowledge necessary
PDP Required
Craven Cottage CC
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