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Job Summary
Duties:Daily room and lodge checks: inspecting guest rooms and public areas prior to guest arrival and ensuring that presentation, cleanliness, amenities and attention to detail consistently meet the required lodge standard.
Laundry procedures and controls: overseeing the correct handling, washing, drying, ironing, folding and storage of guest and lodge laundry, including linen and uniforms. The candidate should understand the importance of correct laundry procedures to minimise damage, staining, loss and unnecessary replacement of linen.
Housekeeping staff training: providing practical, hands-on training to housekeepers and ensuring that room-cleaning procedures, turndowns, bed presentation, bathroom standards, guest amenities and public-area cleaning are carried out consistently.
Housekeeping standards and procedures: ensuring that established cleaning schedules, checklists and procedures are followed and identifying areas where additional training or corrective action may be required.
Stock control and stock takes: assisting with and/or managing regular stock takes of linen, towels, guest amenities, cleaning materials and other housekeeping supplies. This includes monitoring usage, identifying discrepancies and ensuring appropriate stock levels are maintained.
Linen and equipment control: monitoring the condition of linen, towels, uniforms and housekeeping equipment and ensuring damaged or worn items are reported and managed appropriately.
Housekeeping stores: ensuring housekeeping and linen stores remain organised, clean and correctly controlled.
Team supervision and planning: assisting with daily allocation of duties and ensuring the housekeeping team is properly prepared for arrivals, departures, stayovers and special guest requirements.
Maintenance reporting: identifying and reporting maintenance issues found during room inspections and following up to ensure that these are attended to before guest arrival wherever possible.
Guest service and attention to detail: recognising that housekeeping is an integral part of the overall guest experience and ensuring that rooms are prepared with the level of care and consistency.
Requirements:
Grade 12
A formal hospitality qualification will be an advantage
Previous experience in a luxury lodge, boutique hotel or similar high-end hospitality environment
The ideal candidate will be well presented, organised, professional and guest-focused, with strong attention to detail and the ability to lead by example.
Practical housekeeping knowledge
Ability to train and supervise a housekeeping team, laundry knowledge, room inspection standards and stock-control experience
Front of House abilities.
Craven Cottage CC
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