Job Summary
Qualification- Matric / Senior Certificate
- Approximately 5 years' relevant experience in service work, service coordination or a similar role is a must.
- Proficiency in Pastel is a must.
- Strong working knowledge of Microsoft Office, particularly Outlook, Excel, Word and Power Point.
- Excellent telephone etiquette and professional written and verbal communication skills.
- Outstanding customer service and client relationship management abilities.
- Strong organisational skills, attention to detail and the ability to prioritise tasks.
- A proactive approach with the ability to think outside the box and solve problems independently.
- Willingness and ability to learn the company's products and services quickly and thoroughly.
- Coordinate and administer service-related activities from initial client enquiry through to job completion.
- Prepare and issue job cards and quotations accurately and timeously.
- Respond to client enquiries received via telephone, email, Google Ads and other social media platforms.
- Proactively contact prospective clients and follow up on enquiries, quotations and outstanding service requests.
- Provide exceptional customer service and maintain professional client relationships.
- Ensure accurate capturing, processing and updating of information on Pastel.
- Maintain service records, job documentation and administrative reports.
- Develop and maintain strong product knowledge to ensure accurate quotations, appropriate service recommendations and effective client assistance.
- Liaise with internal departments, technicians and clients to ensure smooth service delivery.
- Identify opportunities to improve service processes and customer satisfaction.
About
Objective Personnel is a professional recruitment partner and placement agency that has been making it’s mark on the industry for over 40 years. The company boasts a highly stream-lined service that offers its clients the freedom to focus on running their businesses while Objective Personnel deals with recruitment. Objective Personnel is well suited to filling any vacancy, from entry level to the CEO, and everything in between. If your business has employment opportunities that need filling, Objective Personnel will help you fill them with competent and qualified screened candidates. Situated near Johannesburg, Objective Personnel focuses on the whole of South Africa.
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