Field Manager – Marketing & Promotions Industry (Port Elizabeth)

Renowned Marketing & Promotions Company

We are seeking a highly driven and experienced Field Manager with strong client services to join our dynamic team in Port Elizabeth. This is a fast-paced, high-pressure role suited to someone who thrives in a demanding environment and can remain calm, solution-focused, and emotionally intelligent under pressure.

Minimum Requirements

• Valid Driver’s License and own reliable vehicle
• Matric (essential)
• Experience in Client services and/or account management
• Previous experience in the marketing, promotions, or field management industry (highly advantageous)

About the Role

This position requires someone who can confidently manage a challenging client account and handle daily operational pressures. You will be the central point of contact, constantly ensuring smooth field operations, resolving issues, and maintaining strong client relationships. The role involves being “on call” and available to address urgent matters, even outside standard office hours.

Skills & Attributes

• Strong emotional intelligence and the ability to stay calm under pressure
• Excellent problem-solving and decision-making skills
• Ability to manage large teams with confidence and have respected authority
• High attention to detail and strong administrative capability
• Exceptional communication and client-service orientation

Key Responsibilities

• Manage a large team of 100–160 promoters/casual staff across various stores and kiosks
• Recruit, on-board and train new staff; ensure successful setup on all required systems
• Monitor daily attendance and provide updates to the client on absenteeism
• Source replacements for absent staff and manage day-off requests
• Analyse daily sales performance, identify challenges, and provide feedback and solutions to the client
• Handle administrative processes including system loading, updates, and resignations
• Maintain constant availability for urgent issues:
  • Office hours: Monday–Thursday 9:00–16:00, Friday 9:00–15:00
  • On-call availability: 8:00–17:30 daily, including weekends for major issues