Introduction

A leading company within the health and beauty sector, is looking for an experienced Consultant Journey & Retention Manager to join their dynamic marketing department.

Duties & Responsibilities

Consultant Lifecycle & Retention – 30%

• Own onboarding, activation, engagement, retention and reactivation initiatives.

• Identify Consultant friction points and implement journey improvements.

• Monitor Consultant journey performance and recommend interventions.

Consultant Communications – 25%

• Own Consultant communication requirements, calendars and channel strategy.

• Manage requirements across email, WhatsApp and other Consultant channels.

• Improve communication effectiveness and reduce duplication and communication fatigue.

CRM & Segmentation – 15%

• Define CRM, audience, segmentation, targeting and automation requirements.

• Work with the Digital Support & CRM Specialist to implement journeys and campaigns.

• Monitor CRM performance and recommend improvements.

Training & Enablement – 15%

• Identify Consultant training and enablement requirements.

• Coordinate Training Academy requirements and learning journeys.

• Monitor training participation, completion and impact.

Loyalty, Incentives & Referrals – 15%

• Manage requirements for rewards, vouchers, incentives and referral programmes.

• Drive Consultant awareness, participation and adoption

Desired Experience & Qualification

• Diploma or degree in Marketing, Business Management, Retail Management, Customer Experience, Communications or a related field.

• Minimum 3 years’ experience in a marketing, digital marketing or corporate communication environment.

• A strong understanding of customer or Consultant journeys, engagement and retention.

• Experience working with CRM, digital communications, loyalty, incentives or referral programmes.

• Exposure to training, learning and development or digital enablement would be advantageous.

• Experience in direct selling, FMCG, beauty, wellness or skin care would be advantageous.

• Analytical and able to turn feedback, data and insights into practical improvements.

• Highly organised, with the ability to manage multiple initiatives and competing priorities.

• Strong communicator who can work confidently across different teams and stakeholder groups.

• Collaborative and comfortable working across Sales, Marketing and Digital.

Package & Remuneration

R 25 000 - R 30 000 CTC pm.

Interested?

Please mail your CV to hr1 (at) peopledimension (dot) co (dot) za

Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.