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Job Summary
Duties:Manage daily operations across all departments (Front Office, Housekeeping, F&B) to ensure consistency and efficiency.
Develop and manage budgets, control costs, and analyse P&L statements to increase profitability.
Maintain brand standards, compliance with health/safety regulations, and implement best practices across all properties.
Mentor, lead, and evaluate performance of General Managers and staff, driving employee engagement.
Drive high-quality customer service, monitor feedback, and resolve escalated guest issues.
Collaborate with head office to support corporate objectives and drive company growth.
Development and maintaining exceptional Food & Beverage standards across all restaurants, bars, lounges, banqueting, and room service operations.
Ensure Company Compliance with food safety, health, labour, and liquor licensing regulations as well as other business licensing.
Requirements:
Grade 12
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
At least 3–7+ years’ experience in senior operations or general management within the hospitality industry.
Strong financial acumen (budgeting, forecasting)
Proficiency in PMS (Property Management Systems), and strong leadership skills.
Excellent communication, problem-solving, attention to detail, and ability to work under pressure.
Ability to travel frequently to different locations.
Sound knowledge of local labour legislation and health/safety standards.
Strong proficiency in MS Office suite.
Craven Cottage CC
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