Job Summary
Key Responsibilities
1. Department Operations
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Oversee the receiving, storing, rotating, and displaying of all fruit and vegetable products.
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Ensure the department meets quality, freshness, and presentation standards at all times.
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Maintain proper temperature control and handling processes to reduce waste and spoilage.
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Implement seasonal and promotional layouts to maximise sales.
2. Inventory & Stock Control
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Conduct regular stocktakes and maintain optimal inventory levels.
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Monitor product quality and remove items not meeting standards.
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Forecast demand and place orders with suppliers to ensure product availability.
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Minimise shrinkage through effective rotation and waste management strategies.
3. Customer Service
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Provide friendly, knowledgeable assistance to customers regarding produce selection and use.
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Handle customer inquiries, complaints, and special requests professionally.
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Ensure the department delivers a consistently positive shopping experience.
4. Team Leadership
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Supervise, train, and motivate department staff.
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Create staff rosters and allocate daily tasks.
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Promote a safe, efficient, and supportive working environment.
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Conduct performance reviews and provide ongoing coaching.
5. Compliance & Safety
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Ensure adherence to food safety standards, hygiene procedures, and company policies.
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Maintain cleanliness of the department, equipment, and storage areas.
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Comply with workplace health and safety regulations.
6. Sales & Performance
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Monitor department sales, margins, and KPIs.
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Develop strategies to grow revenue and improve profitability.
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Collaborate with the store manager on pricing, promotions, and merchandising plans.
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