Job Summary
Order Fulfilment Controller: 3 month contract, Northern Suburbs
We’re looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience.
Contract: 3 months
Environment: Fast-paced Digital / eCommerce
Customer Interaction: High
Shift Pattern & Hours
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Monday to Sunday (rostered)
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Shifts between 07h00 – 20h00
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5 days on, 2 days off
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Weekend & public holiday availability required
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Transport provided home after late shifts
Key Responsibilities
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Handle customer, store & courier queries (calls, email, chat & WhatsApp)
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Proactively manage online orders and resolve delays
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Follow up with stores and courier partners to ensure on-time delivery
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Keep customers informed on order status and delivery updates
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Investigate and resolve service and order issues
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Identify trends and assist with process improvements
Requirements
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Matric (Grade 12)
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Relevant Diploma or Degree (advantage)
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Minimum 3 years’ experience in eCommerce, Digital Commerce or customer support
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Experience in a multi-channel customer support environment
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Understanding of order fulfilment / deliveries (advantage)
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Comfortable using Microsoft Office 365
This role suits someone who is organised, proactive, calm under pressure and customer-focused.
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