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Benclo is a privately owned recruitment company, established in 1987 and traded as “Bentley Management Consultants” often referred to in the industry as Bentley Recruitment or Bentley Consultants. In 2007 Bentley was rebranded as Benclo. The business has grown and prospered around the premise that pursuing long term close relationships with clients which is based on mutual respect and trust. For over twenty years Benclo has operated as a recruitment specialist to the fashion industry. Benclo is the specialist permanent and interim consulting recruitment provider for Southern African clients as well as those based internationally. We identify and service client requirements quickly and efficiently. Working with our clients we service their entire business staffing requirements including support functions. The quantum difference in our approach is our ability to tailor our selection processes to suit your company’s specific requirements and being able to supply staff to the fashion, footwear, accessories, eyewear, homeware, clothing manufacture and textile industries. Covering all positions ranging from coordinators, production, buyers, planners, merchandisers, designers, pattern makers, brand managers, product managers, technology and retail operations through to managing directors. We have an extensive selection of candidates to meet your requirements. Benclo is proud to confirm that we are an “Exempt Micro Enterprise” as per the Department of Trade and Industry’s Black Economic Empowerment Codes. We are considered as a good BEE contributor and automatically score between 65%- 75%, which is BEE Recognition Level 4.
Temporary and Permanent Recruitment Consultancy | Local and International Placements | Automotive Sector | ICT Sector | Mining and Engineering Sector and more
Ref No: CH560
Our client, a leading South African online retailer, is looking for a highly talented Automation Engineer to join their team in Cape Town.
The company
We are a young, dynamic, hyper-growth company looking for smart, young, creative, hard-working people to join us. We offer market-related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
The Role
An Automation Engineer’s job duties include planning, designing, and evaluating products, as well as collaborating with production management. The Automation Engineer makes sure that the finished product can be identified easily and tested thoroughly. Testing returned units, collecting data, and analyzing patterns are also among the test engineer's duties.
Work closely with the QA Automation Lead to ensure quality is implemented as part of the processes and that quality standards are adhered to.
The ideal candidate:
You need to be strong in both root cause analysis and driving to action – in other words, you need to be a thinker and a doer, and doing doesn’t happen only during work hours…..
You need to be passionate about the potential of e-commerce and delivering world-class customer experience. And, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives under change, and always looks for solutions to do something better and faster. You will be at the cutting edge of developing new concepts for the company. In short, we need you to think like an owner of the business.
Responsibilities of the role:
Requirements
The Environment:
Personal Attributes:
We seek to Employ someone who:
General:
Company in the East Rand is looking for a Sage 300 People Payroll Administrator. The ideal candidate must have 5-8 years experience as a payroll administrator on Sage 300 People
Accurate processing of payroll on Sage 300 People
Loading new employees
Increases
Earnings
Deductions
Company contributions
Terminations
Reconciliation of payroll
UIF submission
Administrative duties e.g. filing
General payroll queries
An opportunity has become available for a suitable Retail Sales Representative within the PMB area.
Responsibilities include:
Requirements:
The company offers a Basic salary + company car or car allowance, petrol card and cell allowance
Office equipment and hardware Sales Exec. / East London an exciting career opportunity exists with a leading Business Solutions Specialist. Experience in Office equipment sales advantageous. MUST HAVE OWN PRESENTABLE AND RELIABLE VEHICLE
Requirements:
Minimum Grade 12
Strong interpersonal skills and an ability to build rapport with customers
2-3 years sales experience
Strong Communication Skills
Hardworking and target driven
Own Cell phone and must have your own vehicle
Presentable and neat
MS Office Competency (Excel and work specifically)
Prior selling knowledge an advantage (but not a pre-requisite
Self-Motivated
Salary: Salary plus commission offered
Application Process: Online applications will receive preference, alternatively e-mail your CV, Matric Certificate/qualifications & recent head & shoulder photo and VALID DRIVERS LICENSE to: Solutions@workafrica.co.za, using Job Title " “Hardware Sales Rep. " as a reference in your application. If you receive no feedback within 3 weeks, please consider your application unsuccessful.
We are looking for an individual with strong relationships and who comes with a wealth of experience in the Industrial / blue-collar TES labour market. Must be hungry to grow a budding network in the Western Cape region with a specific focus on Cape Town and surrounds. The successful applicant will have the support of a local and national team of management and operations executives.
trainee Retail manager
previous experience in Retail
experience in Fmcg/foods/ meats industry
experience in supervisory
Purpose of the Job
This is an exciting opportunity for you to join our dynamic team of Business Analysts at one of South Arica's largest retail and wholesale group of companies.
You will be part of delivering business and technology solutions across the group of companies to some of the most recognised South Africa Retail brands and you’ll do it by working on the best of breed of technologies. The Business Analyst Team Lead is responsible for leading and coaching a team of Business Analysts to maximise productivity and increase business delivery within the Business Analysis space.
Job Objectives
Information seeking and analysis - align closely with business and delivery stakeholders around strategic roadmaps.
Assist to shape the demand for the specific area.
Assist with lean business cases / PAC / Board approvals.
Perform high-level analysis activities in the CE cycle (assisting to unpack features, identify high-level impacts and dependencies etc).
Ensures E2E processes are documented, understood and aligned with business and architecture.
Solid understanding of E2E for area of responsibility.
Leadership, facilitation and Influencing and collaborating with stakeholders (within IT and Business) to identify and consider opportunities for improvement and efficiency.
Promote best practices and persuade stakeholders to change practises and consider other alternatives.
Coaching and mentoring for BA's in BA tools, standards, best practices, processes and delivery.
Promoting a culture of collaboration and cross-discipline engagement within the team; ensures that the contribution of others is recognised through formal reward processes and also gestures of informal recognition.
Lead a team of BAs.
Communication, building and maintaining relationships.
Assist with identification of resources to be allocated to work requests based on specific knowledge areas or skills.
Foster a partnership between business stakeholders, delivery teams, architecture and the rest of the BA community; identify business and organisational constraints affecting options for change.
Align with the PMO and Business on upcoming projects, initiatives and work request, so that the company can start planning and communicating this and anticipate resource requirements to ensure that resources are brought on board / assigned timeously.
Collaborating with all disciplines and benchmarking value adding solutions.
Evaluate and improve solution assessment and validation.
Eliciting and analysing cultural, business and organisational constraints effecting options for change.
Continuously support the business environment and provide recommendations for improvement and being an ambassador for the business.
Organising, multitasking and time-management.
Strong commitment to organisational objectives and ensuring high quality delivery on work.
Ensuring costs are monitored and users and the organisation benefit.
Able to coach the business analysts on organisation and effective time management.
Creates and encourages a climate of team-working and collaboration across the organisation, acting as a visible role-model of these values and behaviours.
Proactively consults with a broad cross-section of stakeholders during all aspects of decision making.
Able to coach the business analysts in terms of methods used to analyse and benchmark business cases, which will align with the business strategies of the organisation (including feasibility and business benefits).
Research and identify opportunities to improve the business' offering and add value to our customers through the solutions which are provided.
Able to coach the business analysts to drive / shape input into the scope of solution and ensure understanding of scope by business user.
Drive the change management barriers impacting User Acceptance Testing.
Solve and mitigate project risks.
Liaise with Products Owners and other stakeholders to coordinate interdependencies and resolve issues.
Actively contribute in the development of the BA practice within the organisation.
Act as an SME in CoPs to share knowledge and expertise with the community.
Demonstrates detailed and comprehensive knowledge of own area.
Maintains a comprehensive knowledge of related external issues and knows about research and upcoming developments.
Seeks to be actively involved in cutting-edge research and development activities.
Ensures that the necessary organisational structures and processes are in place for others to do so.
Proactively investigates ways that new technology can support the achievement of organisational objectives and significantly enhance overall performance.
Demonstrates extensive understanding and in-depth knowledge of the working and overall function of organisational departments.
Qualifications
• Degree with 5 to 8 years related experience.
• Advanced BA certification, CBAP, AAC or similar
• Facilitation or Coaching qualification / experience
Experience
5+ years experience in HR processes and procedures
• Previous experience in leading a team including recruitment, resource allocation and people development
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
• Business Process Management experience
• Excellent communication, both written and verbal
• Excellent relationship management and collaboration skills
• Good planning and time-management skills
• Good business and IT acumen
• Problem-solving and decision-making
• Ability to influence
• Organising, coordinating and directing
• Self-starter with a can-do attitude
• Customer-focused
• Analytical thinking
• Decision-making
• Results-driven
Knowledge and Skills
• Facilitation or Coaching qualification / experience
• Business understanding of the broader retail industry
• SAP experience
• Aris experience HR processes and practices
1. WINDOWS SERVER 2008 UP TO 2019
2. WINDOWS 7; 10; 11
3. OFFICE 2010, 2019 (EXCEL AND WORD PROFICIENT)
4. SQL SERVER 2008 UP TO 2019 (EXPRESS) 2016 FULL VERSION
5. MICROSOFT EXCHANGE 2010
6. KNOWLEDGE OF POS SYSTEMS (HARDWARE AND SOFTWARE)
7. HARDWARE KNOWLEDGE (REBUILD AND RELOAD) INCLUDE DIAGNOSTICS
8. REMOTE SUPPORT
9. NETWORK KNOWLEDGE (WIRED AND WIRELESS)
10. MICROSOFT SHAREPOINT 2010 FOUNDATION
11. KNOWLEDGE ON TIME AND ATTENDACE (HARDWARE AND SOFTWARE)
12. MONITORING OF BACKUP SYSTEM
13. MICROSOFT OUTLOOK 2010 AND 2019 (SETUP AND REPAIR)
14. MONITOR SERVERS (ALL COMMS RUNNING AND BACKUPS PASS)
15. APPLE MAC OS (ADVANTAGE)
One of Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.
Purpose of the Job
You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coaching, developing and inspiring them in all areas required to meet the company's standards.
Job Objectives
People Management
- Provide front line direction to Customer Service Centre Agents ensuring quality service is provided in each interaction
- Facilitate effective communication between team and management to ensure the best possible responses and complaint handling procedures are achieved
- Enforce operational guidelines and update all team documentation to ensure the team is aligned with the company’s customer care values and policies
- Maximise productivity through effective staff scheduling and management of absenteeism
- Ensure staff competence and provide support and regular feedback on performance
- Manage personal improvement plans for agents
Quality Management
- Conduct spot checks on CRM system to ensure accurate and complete information
- Monitor calls to improve quality, minimise errors and track employees performance
- Conduct advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries
- Provide communication and training to ensure Agents are fully informed of all new information related to products, procedures, customer needs and company related issues and changes or actions
Internal Communication
- Monitor and ensure service level, productivity and performance metrics are met for the team. Track and report progress to management on both positive and negative trends
- Clearly communicate complex issues to senior management in order to gather information to assist in handling such matters efficiently and effectively and report back or alert on issues that needs to be brought to management’s attention
- Liaise with internal operational and other stakeholders to gather information about issues raised with the Customer Service Centre for further discussion with management in order to facilitate swift resolution of customer complaints
Customer Service
- Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution
- Recognise and identify operational issues or gaps that may have a negative impact on the customer experience or operational efficiency
- Identify opportunities to enable automated tools and applications for Customer self-service
- Demonstrate ability to critically evaluate a customer care incident to quickly formulate an understanding of its nature and the best way of resolving it
- Meet customer expectations and maintain quality customer service principles
Reporting
- Provide reports on people management covering disciplinary, performance, coaching and development
- Report daily/weekly/monthly on any reputational risk issues, interactions, trends and opportunities
- Report complaint trends to management so that corrective action can be taken in the business
- Compile formal report on ad hoc large issues dealt with to keep management up to date
Qualifications
Experience
Must be able to demonstrate a solid track record of:
- Managing personal performance by identifying problem areas, implementing a personal improvement plan and incrementally improving performance
- Coaching and developing agents to meet their KPIs
- Managing agent and department level KPIs and implementing solutions where targets were not being met
Knowledge and Skills
One Africa's largest fast-moving consumer goods retailer has a vacancy for a Buyers Assistant who MUST have previous experience within a retail buying environment.
You will assist the Buyer with effectively capturing buying-related data on the buying system. Handle all captured data-related queries from customers, suppliers, and stores through the efficient and effective execution of all operational and administrative functions related to the buying process.
Key responsibilities include:
Knowledge and Skills
Job Objectives
Qualifications
Experience
Knowledge and Skills
JUNIOR STORES ASSISTANT/ EAST LONDON – Our client in the Stationery Industry is looking to employ a Junior Stores Assistant. Applicant must have a valid Code 08 Driver’s license to be submitted with application as this role will include doing deliveries to clients. This role will entail all aspects of stores work, picking, receiving, dispatching, stock control. Full training will be given. The position is available with immediate effect.
Minimum Requirements;
Matric
Must be fully computer literate – Microsoft Office
Excellent command of English – Read, Speak and Write
Must have Code 08 Driver’s
Must be physically fit
Must be a teamplayer
Must be able to work in a pressurized environment
Positive attitude with determination to succeed in the position
Salary: Market related
Application Process:
Online applications will receive preference, ensure you upload a recent head and shoulder photo, alternatively e-mail CV, head & shoulder photo, certifications and Drivers license to solutions@workafrica.co.za, use “JUNIOR STORES ASSISTANT” as a reference in the subject field. Please deem your application as unsuccessful if you receive no feedback after 2 weeks.
A leading retailer has a great opportunity for a Risk Engineer.
Responsibilities
Requirements
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