RESPONSIBILITIES

1. Billing Administration

Ensure accurate monthly billing in accordance with leases/contracts
Validate billing information and ensure correctness prior to processing
Issue invoices and statements timeously
Review and approve pre?billing reports for accuracy
Prepare and process ad?hoc invoices
Maintain accurate customer files and billing documents

2. Collections

Proactively manage tenant/customer collections within allocated portfolio
Conduct daily, weekly, and monthly follow-ups to ensure adherence to payment terms
Maintain and develop strong customer relationships
Diarize and follow up on agreed payment arrangements
Escalate persistent or high?risk arrears to Team Lead/Management
Ensure effective relationship management to support timely account settlement

3. Receipting

Accurately and timeously allocate customer receipts
Investigate and resolve unallocated receipts
Correct misallocations daily to maintain accurate balances
Ensure no receipt reversals are processed without proper authorisation
Process refunds/credits only once approved
Maintain accurate receipting records for audit and reconciliation purposes

4. Query Management

Investigate and resolve billing, receipting and allocation queries
Maintain query logs and ensure timeous resolution in line with SLA
Liaise with internal departments to resolve customer issues
Always ensure excellent customer service

5. Accounts Receivable Reconciliations

Prepare accounts receivable reconciliations when required.
Identify and address reconciling items promptly.
Ensure accounts receivable age analysis accurately reflects all payments, invoices and credits
Support month?end close requirements through accurate reconciliations

6. Cashbook Responsibilities (As Allocated)

Perform allocated cashbook processing and reconciliations
Ensure no duplication of entries
Investigate reconciling items and clear within acceptable timelines
Maintain accurate bank?to?ledger reconciliations

KEY FINANCIAL CONTROL REQUIREMENT

It is essential for accounts receivable that all age analyses are:
Accurate
Correctly allocated
Free from misposted or unallocated items
Reconciled in line with month?end and statutory requirements

REQUIREMENTS:

• Matric (Grade 12) required; relevant certificate/diploma in Finance/Accounting will be advantageous.
• Minimum 2–3 years' experience as a Debtors Clerk/Accounts Receivable Clerk.
• Proven Accounts Receivable (AR) processing experience on Sage (capturing/allocations, invoicing, statements, age analysis, customer account maintenance).
• Strong debt collecting experience (follow-ups, payment arrangements, dispute resolution and escalation where required).
• Experience in property/building portfolio accounts (tenant billing and collections, arrears management, reconciliations) will be advantageous.
• MDA (property management system) experience is preferential.
• Sound understanding of credit control principles and internal controls.
• Intermediate Excel skills (e.g., VLOOKUP/XLOOKUP, pivots, reconciliations) and strong attention to detail.

SKILLS:

• Excellent communication skills (written and verbal) and professional client/tenant engagement.
• Ability to work under pressure, meet deadlines and manage a high-volume portfolio.