• Customer Experience & Sales
  • Deliver an exceptional, personalized customer experience that reflects the premium positioning of the companies brand
  • Greet, engage and advise customers with confidence and deep product knowledge across all tableware, gift and lifestyle categories
  • Build and maintain meaningful relationships with regular customers, driving loyalty and repeat visits
  • Actively drive sales to achieve and exceed monthly targets through walk-ins, loyalty programs, e-commerce and corporate clients.
  • Handle customer queries, complaints and returns professionally and in compliance with the Consumer Protection Act
  • Ensure all staff consistently deliver the companies service standard.
• Store Operations & Administration
  • Manage all day-to-day store operations including opening and closing procedures, till float management and daily cash-up
  • Ensure the store is open and trading during all minimum shopping centre hours as required by the lease agreement
  • Maintain accurate records and submit the monthly turnover report to the owner by the 7th of each month
  • Oversee the ERP and point-of-sale system, processing sales, returns, exchanges and stock adjustments accurately
  • Ensure the store is always clean, safe and presented to the highest standard
  • Liaise with Shopping Centre Management on operational matters as required
• Inventory & Stock Management
  • Receive, count and verify all incoming stock against purchase orders, including air freight deliveries from European suppliers
  • Ensure all stock is accurately captured into the ERP system with correct pricing and categorization
  • Conduct regular stock counts and cycle counts, identifying and investigating variances
  • Monitor stock levels and alert the owner to low stock, slow-moving items and reorder requirements
  • Apply price tags and security tags to all stock in accordance with company procedures
• Visual Merchandising & Brand Standards
  • Implement and maintain the companies visual merchandising standards across all displays
  • Refresh window displays and in-store vignettes regularly to reflect new arrivals, seasons and promotions
  • Ensure all product groupings are logical, visually compelling and commercially driven
  • Manage signage, pricing displays and promotional material in line with brand guidelines
  • Uphold the sensory experience of the store from lighting, fragrance, to music and atmosphere at all times
• People Management
  • Lead, motivate and develop a small team of 1 to 2 sales assistants
  • Conduct induction and on-the-job training for all new staff, ensuring full product knowledge and service standards
  • Manage staff scheduling and rosters to ensure adequate floor coverage at all times
  • Monitor individual staff performance and provide regular coaching and feedback
  • Manage staff time and attendance records accurately
  • Address performance and disciplinary matters in accordance with the company's HR policies and the Basic Conditions of Employment Act
• Compliance & Governance
  • Ensure full compliance with all shopping centre house rules, lease obligations and operating standards
  • Maintain health and safety standards in accordance with the Occupational Health and Safety Act
  • Ensure compliance with the Consumer Protection Act including accurate pricing and returns policy
  • Adhere to POPIA requirements in the collection and management of any customer data
  • Safeguard company assets including stock, cash and equipment at all times

Essential Requirements

• Minimum 3 years retail experience, with at least 1 years in a Store Manager or Assistant Store Manager role
• Proven experience in premium, luxury or lifestyle retail; homeware, gifts, fashion, beauty or comparable sectors
• Demonstrated track record of driving sales, managing KPIs and achieving targets
• Strong inventory management experience; stock receiving, counts, ERP or POS systems
• Experience managing and developing a small retail team
• Excellent written and verbal communication skills in English
• Sound numerical literacy; comfortable with daily cash-up, margin calculations and reporting
• Matric / Grade 12 certificate as a minimum qualification

Preferred but Not Essential

• Experience in a premium shopping centre environment, e.g. Sandton, Rosebank or Kramerville
• Experience with cloud-based retail management systems (Lightspeed, Vend, Zoho, Odoo or similar)
• Tertiary qualification in retail management, business administration or a related field is advantageous
• Knowledge of homeware, interior design trends or European lifestyle brands
• Experience with visual merchandising and planogram implementation