Job Purpose

• To lead and deliver large-scale strategic IT programmes that enable the Group’s OMNI-channel and E-Commerce strategy. The role is responsible for managing multiple interdependent projects, ensuring strong governance, financial control, stakeholder alignment, and successful delivery of business value across digital commerce, customer experience, fulfilment and retail technology platforms.

Key Accountabilities

Programme Leadership & Delivery

• Lead and manage enterprise IT programmes across OMNI, digital and E-Commerce platforms. Establish and maintain programme roadmaps, integrated delivery plans and milestone tracking. Manage interdependencies across multiple projects, workstreams and vendors. Drive delivery from initiation through to benefits realisation. Ensure programme outcomes align to strategic business objectives and customer experience goals.

OMNI & E-Commerce Programme Delivery

Lead programmes enabling:

• Omni-channel customer journeys and digital transformation
• E-Commerce platforms and marketplace capabilities
• Order management, fulfilment and logistics integrations
• Mobile and digital customer experience solutions
• Payments, loyalty and customer data platforms

Ensure solutions are scalable, resilient and aligned to enterprise architecture.

Programme Governance & Reporting

• Establish programme governance structures, including Steering Committees and executive forums. Ensure compliance with PMO methodology, stage gates and governance standards. Provide executive reporting on delivery progress, risks, financials and benefits realisation. Lead programme assurance, readiness and audit activities.

Financial & Benefits Management

• Own programme financials including budgeting, forecasting and financial tracking. Manage CAPEX/OPEX planning in partnership with Finance. Drive business case development and benefits realisation tracking. Ensure financial transparency and value delivery.

Vendor & Stakeholder Management

• Manage relationships with system integrators, vendors and strategic partners. Lead executive and senior stakeholder engagement across IT and Business. Facilitate decision making and alignment across multiple delivery teams.

Leadership & Capability Development

• Lead, mentor and support Project and Senior Project Managers. Promote delivery excellence and continuous improvement across the PMO. Drive a culture of accountability, collaboration and high performance.

Minimum Qualifications

• Bachelor’s degree in IT, Business, Engineering or related discipline. PMP, PRINCE2 Practitioner or equivalent (required). Programme Management certification (MSP, PgMP or equivalent) – preferred.

Minimum Experience

• 10+ years IT project delivery experience.
• 5+ years Programme Management experience delivering enterprise programmes.
• Proven experience delivering OMNI, Digital or E-Commerce programmes.
• Experience managing multi-vendor and system integrator environments.
• Experience working in retail or customer-facing digital environments is highly advantageous.
• Experience delivering programmes in agile and hybrid delivery models.

Knowledge & Skills

• Enterprise programme and portfolio delivery management.
• Strong understanding of OMNI-channel retail and E-Commerce ecosystems.
• Financial management, budgeting and benefits realisation.
• Vendor and contract management.
• Programme governance and executive reporting.
• Proficiency in MS Project, Jira, Smartsheet or Azure DevOps.
• Experience with reporting and dashboards (Power BI advantageous). Strong leadership, stakeholder management and communication skills.

Behavioural Competencies

• Strategic thinking Leadership and influence Execution excellence Commercial and financial acumen Stakeholder engagement Resilience and adaptability

Interfaces

• Internal: Group IT, Digital, Marketing, Supply Chain, Finance, PMO, Executive Leadership.
• External: System Integrators, Technology Vendors, Delivery Partners and Service Providers

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.