Job Summary
Job Purpose:
- The Area Manager is responsible for all operations in his/her business unit
- The Area Manager assists the Operations Manager to make careful considerations of all aspects in the business unit before making a business decision
- The Area Manager is responsible (with the Operations Manager) for business unit goals, decisions, plans, implementation and evaluation of performance
Reporting Structure:
- Area Manager will report directly to the Operations Manager
Location:
- Candidate will oversee all stores within the area namely: Bloemfontein x 3, Kimberly x2, Welkom , Ficksburg, Phuthaditjhaba & Sterkspruit. (9 stores)
Minimum Requirements:
- Grade 12/ Matric
- Operations Management diploma/degree or relevant/related Retail NQF 5/diploma (Highly advantageous)
- Valid Driver’s License – Code 8 unendorsed
- Computer literate: Microsoft Office
- Willingness to travel
Key Responsibilities:
Asset Management:
- Responsible for the branch as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained
- Co-ordination of janitorial and repair services
Stock Control:
- Is responsible for all stock and will be held accountable for all overages and shortages
- Should ensure control of inventory
- Prepare requisitions to replenish stock
- Identify and report on slow selling items
- Stock loss action plan
Merchandising:
- Manage the quality and quantity aspects of the merchandise assortments
- Co-ordinate the layout of shelves and merchandise of seasonal and sale displays
- Identify new ways of promoting merchandise
- Ensure required housekeeping standards at all times
- Ensure that there is an equal standard throughout the stores
Marketing and Sales:
- Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
- Achieve and exceed store sales targets
- Actively participate in promotions, stay up to date with current advertising and provide sales leadership to staff
- Stay current with products, marketing and pricing of area retailers with similar products.
Admin and Cash:
- Ensure that the standard of administration and procedures in store are met
- Make certain that business direction and strategies are followed
- Ensure that the responsible persons are following proper procedures when handling all store cash. Check and verify these documents daily
- Manage controllable expenses as this directly affects the profitability of the branch.
Management of Staff:
- Assign employees to specific duties
- Encourage, assist and train employees to become a motivated sales force
- Manage performance and development of staff
- Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary
- Determine when extra temporary staff is needed and recruit same
Security:
- Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to
- Monitor security staff and make sure that they are alert and performing their duties to the maximum
Customer Service:
- Must possess strong customer service and communication skills and the ability to apply a friendly and enthusiastic manner on a daily basis
- Train staff in customer service
- Assist customers with enquiries and complaints
- Continuously satisfy customer needs and attract clientele
Key Skills and Competencies:
- Ability to work under pressure
- Ability to use own initiative
- Good attention to detail
- Good communication Skills
- A proven ability to manage staff and ensure maximum productivity