This is an excellent opportunity for a junior or entry-level candidate with strong Microsoft 365 skills who is eager to grow within the digital transformation and automation space.

The successful candidate will support Microsoft 365 Copilot agents, assist with workflow automation, maintain supporting content and documentation, and provide first-line user support to improve operational efficiency across the business.

Key Responsibilities

• Support the configuration, testing, and maintenance of Microsoft 365 Copilot agents
• Assist with Power Automate workflows, including notifications, reminders, and approval processes
• Maintain SharePoint lists and approved content used by automations and AI tools
• Perform testing, troubleshooting, and documentation of processes and workflows
• Provide first-line support to users and assist with adoption of digital tools
• Ensure compliance with data governance policies and POPIA requirements
• Escalate complex technical or compliance-related issues when required

Role Scope

• Junior, non-developer support role
• Works within documented processes, procedures, and guidelines
• No independent system architecture or high-risk system changes
• Provides operational and administrative support to AI and automation initiatives

Minimum Requirements

• Strong working knowledge of Microsoft 365
• Comfortable using SharePoint, Microsoft Teams, and Outlook
• Strong attention to detail and willingness to learn
• Good organisational and communication skills
• Ability to follow structured processes and documentation

Advantageous Experience

• Exposure to Power Automate or Power Apps
• Exposure to AI tools, automation platforms, or digital workflow systems
• Previous administrative or systems support experience

Key Competencies

• Strong problem-solving ability
• Detail-oriented and process-driven
• Good communication and interpersonal skills
• Proactive and eager to learn
• Ability to work well within a team environment
• Strong sense of accountability and confidentiality

Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful.

Your CV will be retained on our database for future opportunities that may match your profile. Candidates are also welcome to submit their CVs directly to info@profilepersonnel.co.za or register on our website at https://www.profilepersonnel.co.za/vacancies/ for consideration for future roles.