Job Title: Retail Facilities Manager

Location

Cape Town and Pretoria (Multi-site Portfolio)

Job Purpose

The Retail Facilities Manager is responsible for the full facilities management function across a multi-site retail property portfolio in Cape Town and Pretoria.

The role ensures optimal building performance, operational efficiency, compliance, tenant satisfaction, and cost control. The incumbent manages service providers, oversees maintenance and capital works, ensures statutory compliance, and supports asset value preservation through proactive facilities strategies.

Key Responsibilities 1. Facilities & Operations Management

• Oversee day-to-day facilities operations across multiple retail properties.

• Ensure all building systems (electrical, HVAC, plumbing, fire, lifts, etc.) operate efficiently and safely.

• Implement preventative and reactive maintenance programmes.

• Conduct regular site inspections and condition assessments.

• Ensure service levels are maintained in line with company and client expectations.

2. Contractor & Service Provider Management

• Appoint, manage, and monitor performance of service providers and contractors.

• Ensure adherence to SLAs and contractual obligations.

• Approve invoices and verify work completion.

• Conduct regular performance reviews and site audits.

3. Compliance & Risk Management

• Ensure compliance with all statutory requirements (health & safety, fire regulations, building compliance).

• Maintain updated compliance documentation and certification.

• Manage risk assessments and implement corrective actions.

• Oversee emergency preparedness and incident response procedures.

4. Budget & Financial Management

• Prepare and manage facilities operational budgets.

• Monitor expenditure against budget and control costs.

• Review maintenance expenses and identify cost-saving opportunities.

• Provide input into Capex planning and long-term asset maintenance strategies.

• Manage utilities consumption in collaboration with relevant teams.

5. Tenant & Stakeholder Management

• Maintain strong working relationships with tenants.

• Address and resolve tenant facilities-related queries efficiently.

• Liaise with property managers, operations teams, and asset managers.

• Support tenant installations and refurbishment coordination.

6. Projects & Capital Works

• Oversee small to medium Capex and refurbishment projects.

• Coordinate contractors during tenant installations and building upgrades.

• Ensure projects are delivered on time, within budget, and according to specifications.

• Monitor lifecycle planning and asset replacement schedules.

Qualifications

• Degree or Diploma in:

  • Facilities Management

  • Building Science

  • Electrical or Mechanical Engineering

  • Property Studies

  • Or related technical qualification

Professional FM accreditation (advantageous).

Experience

• Minimum 5–8 years’ experience in retail or commercial facilities management.

• Experience managing multi-site retail portfolios.

• Proven contractor and service provider management experience.

• Budget management and Capex exposure required.

• Experience operating across multiple geographic locations (advantageous).

Knowledge Requirements

• Retail property operations.

• Building systems (HVAC, electrical, plumbing, fire, lifts).

• Occupational Health & Safety legislation.

• SLA and contract management.

• Budgeting and financial controls.

• Preventative and reactive maintenance planning.

• Capex and lifecycle asset management.

Skills & Competencies

• Strong leadership and team management skills.

• Excellent organisational and planning ability.

• Financial and budget management capability.

• Technical problem-solving ability.

• Strong negotiation and contractor management skills.

• Effective communication and stakeholder engagement skills.

• Ability to manage multiple sites and priorities.

• Strong reporting and administrative skills.

• Proficient in MS Office and facilities management systems.

Behavioural Competencies

• Proactive and solutions-driven.

• Strong accountability and ownership mindset.

• Calm under pressure and decisive.

• High attention to detail.

• Service-oriented with strong tenant focus.

• Collaborative but firm in enforcing standards.

• Adaptable and resilient.

Work Context

• Multi-site role covering Cape Town and Pretoria.

• Regular travel between sites required.

• Direct oversight of service providers and potentially on-site facilities teams.

• Responsible for operational budgets.

• High interaction with tenants, contractors, and property management teams.