Job Summary
To capture tenant receipts and maintain customers’ accounts by ensuring they are up to date and helping with tenant bills.
• Capture tenant Receipts daily.
• Collecting Arrear rentals and updating comments on Arrears List for discussion with Financial Manager. Debtor’s reconciliation prepared on Excel and submitted to Financial Manager. This includes Marketing Debtors.
• Correct and validate any errors regarding the customer account such as misallocation of payments, discounts, direct deposit errors and overpayments, by means of journals which are used to update the general ledger.
• Liaise with various departments to obtain information for and on behalf of customers for accounts purposes.
• Capturing load sheets of tenants. Checking all municipal charges and other recoveries and allocating to relevant tenants.
• Send meter readings to RMS when tenants vacate, relocate or take occupation and ensure all charges are raised on the tenant’s account.
• Calculation of Municipal and Rates Recoveries.
• Calculation of Turnover Rentals and sending letters to tenants to obtain the Turnover Certificates.
• Update the MDA system with various operating costs. Load leases onto MDA.
• Check bank guarantees for correctness and arrange for new bank guarantees that are about to expire. Collection of outstanding deposits.
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