Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We're looking for a Team Leader 2 nd line support to join our team of problem-solvers and help us keep our software running smoothly. What youâ€ll do: Set performance standards (Key Performance Areas, Key Performance Indicators) Ensure performance measurement is carried out correctly and regularly Ensure skill and knowledge gaps are identified Ensure training and development plans exist and are followed Motivate and lead the team Customer service experience essential The ability to operate independently. The ability to display initiative. Able to interact with clients and deal with the challenges presented Ability to adapt to changing circumstances Ability to guide the team through transformational objectives set out by the business Ability to communicate and work across different cultures and social groups Must be a team player who is willing to provide backup-up support to their colleagues and actively support and participate in the goals of the team and company. Your expertise: ITIL certification Soft skills certificates Senior Certificate â€“ Grade 12 Relevant technical certifications Proven track record to manage complex, high pressure job environments 4-5 years IT Infrastructure Technical experience Work environment: The work environment is remote Physical demands: The physical demands of the job, including bending, sitting Travel: Traveling be required upon requestÂ Valid driverâ€s license and own reliable transport.