Our client is searching for an Operations Manager to join their team in Johannesburg.

Requirements

• Previous experience in a similar role.

• Matric (Grade 12) and/or other relevant qualifications or certificates.

Responsibilities

On-site coordination

• On-site service providers: reporting arrangements for 7 staff members and CHI staff.

• Attend OPS meetings.

• Address all operational issues raised and coordinate communication between the company and the client, SBSA.

• Attend Matrix meetings to discuss SBSA’s monthly service rating.

Stock management

• Record stock issued.

• Record stock received.

• Compare reconciliations, invoices and PODs.

• Reconcile stock holdings.

Consumable orders and deliveries

• Attend monthly consumable-order meetings.

• Place monthly orders for consumable stock.

• Oversee deliveries, stock counts and related activities.

• Plan and coordinate delivery logistics for approved consumable orders, including communication with internal SBSA staff.

Operational liaison

• Liaise with sister company on operational matters.

• Ensure logged notifications are completed within the SLA’s 4-hour turnaround time / contained calls.

• Incident Management Report: identify problems and log notifications on behalf of other vendors.

• Liaise with the Key Account Manager.

Monthly services

• Prepare monthly service schedules.

• Autosanitiser and Oxy 60-day services.

• Plan and schedule deep cleaning.

• Plan and schedule She Services.

• Inspect completed deep-cleaning work.

• Conduct building surveys.

Equipment and stock support

• Equipment installation projects.

• Equipment withdrawal projects.

• Order stock for deep cleaning, She Services and related activities, including maintenance items.

• Consignment stock: order stock and conduct audits.

CHI meetings and reporting

Attend biweekly CHI meetings with the SBSA and Prestige teams.

Oversee the submission of CHI reports on Fridays, including:

• Stock on hand.

• Items to be ordered.

• Items/scrap to be returned to Selby.

• Updates on stock received.

Conduct spot checks of CHI equipment on hand.

Oversee all CHI-related issues raised and liaise with Head Office IT (Jake, Keagan, Neels, etc.).

Access and logistics

• Prepare pass-outs for maintenance items, scrap and CHI equipment.

• Arrange access and parking where applicable.

• Work closely with the Service Manager on logistical arrangements, day-to-day functions and communication.