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Job Summary
Responsibilities:
Workforce & Internal Messaging
Assist with shaping and delivering strategies that keep teams informed and operationally cohesive
Write and circulate internal updates such as bulletins, leadership notes, intranet articles, and all-staff emails
Help craft executive messages, organisational announcements, and transformation-focused communications
Safeguard message consistency between sites and operational units
Contribute to staff engagement activities and awareness campaigns
Manage communication flows during service interruptions or operational shifts
Public & Customer-Facing Communications
Working alongside marketing, produce and steer external narratives aimed at clients and the wider public
Compose media releases, corporate statements, and public announcements
Own communications concerning timetable changes, disruptions, and emergency scenarios
Maintain a steady brand tone in every customer touchpoint
Join forces with marketing on campaign content and promotional output
Track audience perception and step in when communication threats emerge
Content Production
Draft, refine, and quality-check content across multiple formats according to marketing briefs
Build FAQs, travel or service alerts, and general customer notices
Keep a non-social media content schedule that mirrors business imperatives
Make certain all output respects brand rules and regulatory standards
Partner & Stakeholder Liaison
Gather intelligence from teams such as operations, HR, customer service, and IT
Lend communication support to cross-functional projects when called upon
Aid in maintaining constructive ties with journalists and external communication suppliers
Issues & Disruption Communication
Back the planning and activation of crisis communication protocols
Issue clear, time-sensitive information when incidents occur (e.g., delays, walkouts, IT failures)
Shape responses to limit reputational harm and preserve client confidence
Performance Tracking & Analysis
Measure the outcomes of communication activities
Keep a finger on the pulse of staff engagement and public opinion
Deliver periodic reports that translate data into actionable suggestions
Skills & Experience (Not negotiable):
A Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a parallel discipline
At least 4 years in a communications position
Working knowledge of email broadcast systems, specifically Everlytic
Proven exposure to both internal and external communication work
First-rate writing and speaking capabilities
Powerful editing, copy-checking, and proofing instincts
Ability to distil intricate operational matters into simple language
Crisis management and solution-oriented thinking
Sound relationship-building and partnership abilities
Well-developed planning, organising, and project-delivery talents
Precision-focused with the capacity to deliver under time pressure
Connect with us on www.communicate.co.za and Register your CV to create a profile or to view all our Jobs in Digital.
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