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Job Summary
Duties:Lead daily safety and security operations across guest areas, back-of-house areas, parking levels, entrances and public spaces.
Manage, train, brief and roster the security team to ensure full coverage, consistency and professional conduct.
Oversee access control, CCTV monitoring, key control, contractor control, patrols and incident reporting.
Respond to incidents, emergencies, medical situations, guest concerns and operational disruptions with calm authority.
Maintain accurate records of incidents, investigations, lost property, security logs and risk observations.
Conduct risk assessments and implement practical measures to reduce operational exposure.
Partner with Rooms, Engineering, Housekeeping, Food & Beverage and People & Culture on safety procedures and team awareness.
Ensure compliance with internal policies, emergency procedures, fire and life safety standards, and applicable local requirements.
Support VIP movements, events, contractor access and pre-opening readiness where required.
Requirements:
Grade 12
A formal qualification
Minimum 4–5 years’ experience in hotel safety and security, including at least 2 years in a supervisory or management capacity.
Currently employed in a similar role within a 4-star luxury or 5-star luxury hotel environment.
Protel PMS experience is essential.
Current PSIRA registration is essential.
Strong knowledge of CCTV, access control, incident response, emergency procedures and risk management.
Eligibility to work in South Africa.
International or internationally branded hotel experience would be highly advantageous.
Hotel pre-opening or multi-property operations experience would be advantageous.
First aid, fire marshal or occupational health and safety training would be beneficial.
Craven Cottage CC
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