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Job Summary
Duties:Provide first-line and second-line IT support across Front Office, Reservations, Finance, Housekeeping, Spa, Food & Beverage and Administration.
Support Protel PMS users, administer access rights, troubleshoot issues and escalate technical concerns to vendors.
Administer workstations, printers, telephones, mobile devices, email accounts, user profiles and software access.
Support hotel Wi-Fi, network connectivity, POS interfaces and CCTV-related support requirements.
Assist with guest technology requests promptly and professionally.
Maintain IT asset registers, licensing records, equipment logs and support tickets.
Assist with system setup, new user onboarding, password resets and hardware deployment.
Coordinate vendors supporting PMS, POS, internet, telephony, access control and IT infrastructure.
Maintain data security, appropriate system access and responsible technology use.
Prioritise urgent operational issues while maintaining accurate documentation and follow-through.
Requirements:
Minimum 2–3 years’ experience in hotel IT support, systems administration or hospitality technology support.
Currently employed in a similar role within a 4-star luxury or 5-star luxury hotel environment.
Protel PMS experience is essential.
Strong knowledge of Microsoft 365, Windows environments, networking basics, printers and hardware troubleshooting.
Ability to support guest-facing and back-of-house technology requirements.
Eligibility to work in South Africa.
International or internationally branded hotel experience would be highly advantageous.
Hotel pre-opening experience would be advantageous.
Experience supporting POS systems, telephony, access control or CCTV would be advantageous.
A relevant IT certification would be beneficial.
A patient, calm and service-minded approach.
Strong troubleshooting, documentation and organisational skills.
Ability to prioritise urgent requests and work effectively across departments and with vendors.
A strong commitment to data protection, access control and system integrity.
Craven Cottage CC
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