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Job Summary
Core Overview:Owns and drives the end-to-end F&B strategy across all properties and outlets
Accountable for revenue growth, profitability, and cost control (including GP, labour, pricing, and waste management)
Shapes F&B concepts, positioning, and guest experience in alignment with brand and market expectations
Leads, develops, and retains high-performing teams across multiple departments
Ensures consistency, quality, and service excellence across all guest touchpoints
Oversees procurement, supplier partnerships, and stock management governance
Works collaboratively with Executive Chef, Sales, and Rooms Division to optimise total property performance
Drives innovative programming, including menus, events, and activations, to maintain relevance and competitiveness
A commercial operator and experience curator responsible for turning F&B into a key profit driver while elevating the overall guest journey.
Duties:
Strategic & Commercial Leadership:
Define and execute a cohesive F&B strategy aligned with overall business objectives and brand positioning
Drive total F&B revenue, profitability, and market share across the portfolio
Develop and implement pricing models, revenue optimisation strategies, and cost control frameworks
Identify and execute new business opportunities, concepts, and partnerships
Lead F&B capital planning and investment decisions with a strong return-on-investment focus
Multi-Property Operational Excellence:
Provide executive oversight of all F&B operations, ensuring alignment in standards, systems, and service delivery
Implement and maintain standard operating procedures, controls, and performance benchmarks
Conduct regular operational audits and implement continuous improvement initiatives
Ensure full compliance with health, safety, hygiene, and statutory requirements
Optimise labour structures and productivity in line with business demands
Leadership & People Development:
Lead and inspire F&B leadership teams, including outlet managers and senior culinary leaders
Build a culture of accountability, service excellence, and high performance
Drive talent development, succession planning, and retention strategies
Partner with HR on workforce planning, training, and performance management
Brand, Guest Experience & Programming:
Position F&B as a core differentiator within the V&A portfolio
Align the F&B experience with brand identity across all guest touchpoints
Collaborate with Sales & Marketing on campaigns, partnerships, and activations
Oversee the development and execution of signature events and experiences
Monitor guest feedback and market trends to continuously enhance the offering
Culinary Direction & Innovation:
Provide strategic direction on menu engineering, concept development, and innovation
Ensure offerings are commercially viable, trend-relevant, and brand-aligned
Drive sustainability initiatives, local sourcing, and efficient procurement practices
Oversee beverage strategy, including wine programmes and bar concepts
Financial Management & Governance:
Full accountability for F&B financial performance across all properties
Develop and manage budgets, forecasts, and performance reporting
Monitor key financial metrics and implement corrective strategies where required
Ensure strong controls in procurement, stock management, and cost of sales
Requirements:
Bachelor’s degree in Hospitality Management, Business Administration, or related field
At least 8–10+ years’ experience in senior F&B leadership roles within a luxury or multi-property environment
Proven ability to drive revenue growth, profitability, and operational excellence at a portfolio level
Strong commercial and financial acumen with advanced analytical capability
Experience in concept development, brand positioning, and large-scale F&B operations
Exceptional leadership and stakeholder management skills
In-depth understanding of industry trends, compliance, and best practices
Craven Cottage CC
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