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Job Summary
Duties:Oversee and manage the Rooms Division, including Front Office, Housekeeping, Reservations, and Guest Services.
Ensure smooth day-to-day operations, delivering exceptional guest experience while maximizing revenue and controlling costs.
Maintain and enforce high standards of cleanliness, presentation, and service quality across all areas.
Develop and implement operational procedures, service standards, and departmental policies.
Monitor room occupancy, average daily rate (ADR), and revenue per available room (RevPAR), ensuring targets are met or exceeded.
Work closely with the Sales, Marketing, and Revenue teams to optimise room sales strategies.
Oversee staff recruitment, training, scheduling, and performance management within the Rooms Division.
Manage departmental budgets and control operating expenses without compromising service quality.
Handle guest feedback, complaints, and special requests promptly and professionally.
Conduct regular inspections of rooms, public areas, and facilities to maintain brand standards.
Ensure compliance with health, safety, and security standards.
Prepare and present regular operational and financial reports to senior management.
Requirements:
Grade 12
Tertiary qualification in Hospitality Management or related field
Minimum 3–5 years’ experience in a management role within the Rooms Division of a 4 I 5* hotel.
Must have own transportation.
Strong leadership, organizational, and critical thinking skills.
Proven record of delivering high guest satisfaction scores.
Solid understanding of front office systems (PMS), housekeeping procedures, and reservations processes.
Financial acumen, with the ability to analyse performance data and manage budgets effectively.
Solid understanding of rates management
Exceptional guest service orientation.
Strong leadership and team management abilities.
Excellent communication and people skills.
Analytical thinking and diligence.
Ability to work under pressure and adapt to changing priorities.
High levels of integrity and professionalism.
Proficiency in hotel management systems and Microsoft Office Suite.
Craven Cottage CC
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