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Job Summary
Duties:Develop and implement strategies to improve rooms quality, efficiency, and guest experience.
Manage day-to-day operations
Maximize departmental profitability through cost control, inventory management, and revenue enhancement initiatives.
Ensure strict adherence to brand standards, SOPs, and service quality, acting as a steward for guest experience.
Supervise, train, and develop department heads (HODs) and staff, conducting performance evaluations to ensure compliance with hotel policies.
Handle high-level guest inquiries, resolve complaints, and ensure high customer satisfaction ratings.
Act as a liaison between rooms divisions and the General Manager, providing updates on performance, labour, and budget.
Requirements:
High school diploma
A formal hospitality qualification
Minimum 5+ years of progressive experience in hotel operations, with at least 2–3 years in a management role.
Candidates from Italy or Germany with excellent German language skills preferred.
Strong analytical, communication, and organizational skills.
Proven ability to lead large, diverse teams under high-pressure conditions.
Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
Craven Cottage CC
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