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Job Summary
Duties:Supervise daily restaurant operations with a focus on service excellence and guest satisfaction
Foster a culture of continuous development, coaching, and accountability within the team
Motivate and energize staff through clear communication, presence on the floor, and leading by example
Build a positive team dynamic with humility and professionalism, able to unite individuals around shared goals
Maintain consistency in food and beverage presentation, guest interaction, and service delivery
Proactively identify and act on areas needing attention, from staffing and flow to guest concerns
Be flexible in scheduling and equally effective in managing breakfast, lunch, and dinner shifts
Collaborate closely with the kitchen and bar to ensure seamless coordination
Handle guest feedback and challenging situations with grace, professionalism, and decisive action
Ask for support when needed and take full ownership of tasks, outcomes, and any mistakes, turning them into learning opportunities
Monitor staffing levels, schedules, and productivity to meet both service demands and cost targets
Drive and support initiatives that increase revenue, efficiency, and guest retention
Ensure compliance with health, safety, and hygiene standards
Manage inventory, ordering, stock control, and cost management
Prepare reports and provide feedback on sales, team performance, and service metrics
Perform all related and required audits, daily banking checks, administration, cash handling processes and practices
Assist in the planning, coordination, and execution of food and beverage activities as required
Manage performance and the development of service teams, including scheduling, training, and performance evaluations in collaboration with the Restaurant Manager.
Facilitate disciplinary processes and practices as required
Ensure high standards of service quality and guest satisfaction in area of responsibility
Maintain compliance with health and safety regulations and ensure proper sanitation.
Address operational concerns and issues promptly and effectively.
Assist in monitoring inventory levels, minimizing waste, and optimizing stock control.
Requirements:
Recognized Qualification in Hospitality Management or related field.
Minimum of 2 years' experience in a management role within a 5 * star hotel environment or high earned restaurant and event setting
Well groomed, professional, and positive disposition
Strong leadership and experience in managing teams
Ability to manage conflict and challenging situations with respect and confidence
High attention to detail and consistency in food, drink, and service delivery
Strong problem solving and decision-making skills
Strong knowledge of restaurant operations and fine dining service
Proven ability to lead and inspire a team with confidence, clarity, and humility
A true passion for hospitality and an unwavering commitment to guest satisfaction
Proactive, self-motivated, and solution-oriented, with a strong sense of accountability
Effective, strong communication and interpersonal abilities.
Strong organizational, planning and time management skills
Confident and calm demeanour
Efficiency pertaining to area of responsibility
Excellent telephone and email etiquette
Good financial acumen
Ability to multitask and work within a fast paced pressurized and team orientated environment
Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as and when required
Proficiency in MS Office packages and hotel operating systems i.e. OPERA.PMS, MICROS POS, EMS
Be well versed in the English language essential
Craven Cottage CC
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