Job Summary
A well-established orthopaedic surgical practice is seeking a professional and experienced Medical Receptionist for a maternity cover contract. The successful candidate will play a key role in ensuring smooth front-office operations while delivering exceptional patient care.
Key Responsibilities
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Welcome and assist patients courteously, both in person and telephonically
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Register new patients and accurately capture medical aid and insurance information
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Manage and schedule patient appointments efficiently
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Coordinate theatre bookings and compile theatre lists, liaising with relevant teams
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Confirm appointments via phone, email, or messaging systems
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Handle appointment cancellations and rescheduling
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Respond professionally and timeously to patient, family, and healthcare provider enquiries
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Manage incoming and outgoing emails and messages accurately
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Perform general administrative duties, including filing, photocopying, and document control
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Assist with typing clinical notes, motivation letters, and feedback reports
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Receive and process cash and card payments, including receipting
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Liaise with medical aids regarding authorisations, admissions, and related queries
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Maintain practice inventory, monitor stock levels, and arrange supply orders
Minimum Requirements
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Matric Certificate
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Minimum of 2 years’ experience in a medical or surgical practice
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Experience working with medical aid schemes
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Computer literate with working knowledge of Microsoft Office
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Experience with medical practice software (e.g. VeriClaim) will be advantageous; training will be provided
Skills and Attributes
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Professional and confident communicator
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Excellent typing skills
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Strong language proficiency in English, Afrikaans, and Xhosa
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Strong organisational and multitasking ability
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Detail-oriented, analytical, and diligent
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Reliable, responsible, and well-presented
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Able to work independently and under pressure
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Team-oriented with a patient-focused approach
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