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Job Summary
Key Responsibilities:- Process customer quotes, sales orders, tax invoices, and delivery documentation
- Liaise with customers, sales representatives, suppliers, and transport providers
- Manage and track customer orders, back orders, and order fulfilment
- Handle customer queries, complaints, and ensure timely resolution
- Generate and manage GRNs, return notes, credit notes, and supplier queries
- Assist with stock control, stock forecasting, and monitoring slow-moving or expiring stock
- Coordinate customer and regional deliveries, route planning, and dispatch processes
- Ensure delivery documentation, PODs, manifests, and trip sheets are correctly completed and filed
- Maintain registers for delivery notes, dispatch notes, supply chain transfers, credit notes, and Geotank records
- Assist with warehouse inventory management including FIFO, batch tracking, shelf life, and hazardous material handling
- Support month-end stock counts, reconciliations, and stock balancing
- Conduct wall-to-wall stock takes and report any stock variances
- Ensure warehouse equipment, vehicles, and operational areas are properly maintained and compliant with safety procedures
- Manage regional sales communication channels (email and WhatsApp)
- Assist with procurement of consumables and general administrative duties
- Report operational, stock, and delivery matters to management and flag potential risks
Minimum Requirements:
- Grade 12 or equivalent (Mathematics advantageous)
- Qualification in Supply Chain Management, Logistics, or Business Administration (advantageous)
- 3–5 years’ experience in sales administration within a distribution or manufacturing environment
- Experience with warehouse administration, stock control, and logistics coordination
- Experience processing invoices, GRVs, credit notes, and POD reconciliations
- At least 2 years’ experience in a senior or coordinating role involving stock reporting, forecasting, and month-end processes
- Chemical or FMCG distribution experience preferred
- Valid driver’s license and willingness to travel to PE and George if required
- Strong MS Excel skills and general computer literacy (Syspro advantageous)
Personal Attributes:
- Strong communication and customer service skills
- Organised with strong attention to detail
- Able to work independently and within a team
- Professional, reliable, and deadline-driven
- Able to work in a fast-paced and pressurised environment
- Flexible to work extended hours during stock takes and month-end
If you have strong administrative, logistics, and stock control experience and thrive in a dynamic operational environment, we encourage you to apply.
West Coast Personnel
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