About the team:

Fund Operations is a global team of 30 people, broadly split into 5 sub-teams, with a shared responsibility for the oversight and facilitation of transfer agent activities and supporting clients who invest in their Fund Ranges.

The Fund Operations team supports the business by facilitating flows into and out of the funds. Fund Operations owns the relationship with our Transfer Agent and is responsible for the oversight of their processes.

Responsibilities:

• Identify, gather, analyse and document business requirements and translate these into high level specifications and design
• Play a key role in the project delivery team, supporting the implementation of key change initiatives across our clients Africa Unit Trust fund ranges, spanning product, strategic, regulatory, digital and operational efficiency–driven change
• A key focus area is the analysis of existing data and systems to identify data quality issues and process gaps ensuring accurate and compliant data aligned with regulatory and operational requirements
• Utilise data analysis tools (e.g. Advanced Excel, Power BI, SQL) to support reporting, data interrogation and insight generation
• Analyse and interpret operational and project-related data, using technology and analytical thinking to support insight, decision-making and the effective delivery of change initiatives
• Establish good working relationships with all relevant teams (e.g. Tax, product, Compliance, Operations) and work closely with internal stakeholders and external service providers, including the Transfer Agent, ensuring clear communication and effective issue resolution
• Take ownership of allocated workstreams or deliverables, supporting disciplined delivery from initiation through to transition into business-as-usual
• Perform User Acceptance testing (UAT) with strong focus on data validation, accuracy and alignment to business requirements
• Support post implementation activities including the validation of production outputs and issue resolution
• Assist the Fund Operations team with adhoc tasks as required

Requirements:

• B. Com Degree or B. Bus Sci in Data Analysis or any IT, related qualification
• Experience within Fund Operations, Transfer Agency, Asset Management or a related financial services environment
• Experience supporting or delivering projects, business change initiatives or operational improvements
• An ability to analyse and interpret data independently, using tools such as Advanced Excel, Power BI, SQL or similar (Python would be advantageous)
• A problem-solving mindset, with the ability to think critically and challenge processes constructively
• Strong communication skills and confidence engaging with a range of stakeholders
• A willingness to learn quickly, adapt to change and take ownership of outcomes
• A methodical and detailed-orientated approach to work

Some of the attributes we look for in a person are:

• Strong analytical mindset with high attention to detail
• Ability to interpret and interrogate data
• The ability to ‘approach and own’ and continuously look for opportunities to develop
• Strong communication skills and the ability to