About the team:

Fund Operations is a global team of 30 people broadly split into 5 sub teams all sharing the same core responsibility of oversight and facilitation of transfer agent activities and supporting clients who invest in their Fund Ranges.

The Fund Operations team plays a vital role in ensuring efficient, compliant, and investor-focused fund administration through effective management of the outsourced transfer agent relationship.

As a Fund Operations Manager, you will be responsible for transfer agent oversight and for leading the Fund Operations team to deliver accurate, efficient, and timely operational outcomes.

In this role you will:

Outsourced Provider Oversight:

• Oversight of administration function performed by our Transfer Agent, in line with Service Level
• Agreement (SLA) and Administration Services Agreement (ASA)
• Perform ongoing review and assessment of appropriateness of the SLA and ASA
• Identify any gaps in service/controls and escalate with vendor
• Maintain good working relationships with the Transfer Agent, Client groups, tax, legal, compliance
• and other operations teams across the business
• Attend and contribute to 3rd party vendor service review meetings (Ad-Hoc, Monthly)
• Review KPI/KRI’s from 3rd party vendors and escalate issues to SA Fund Operations Manager
• Conduct statistical trend analyses to identify patterns and inform decision-making

Business Change Management:

• Act as the primary point of contact for SA, Botswana, Namibia and Hedge funds Unit Trust
• operational and finance related matters
• Resolve and manage queries keeping all stakeholders informed of progress
• Review of processes, including business and processing rules, to identify any inefficiencies
• Use initiative to continually enhance processes and procedures to reduce risk, improve efficiency
• and accommodate change to products, client demands, or in response to industry change
• Oversight of all business change requests, ensuring change request are properly documented
• and understood
• Participate in Finance, Banking, Tax, Regulatory projects and Web development initiatives
• Identify and initiate any data clean-ups as required
• Provide oversight of stakeholder correspondence

Team management:

• Lead, motivate, and manage a team to deliver high-quality outcomes aligned with organisational
• objectives
• Set clear expectations and objectives, providing regular feedback and performance reviews
• Manage performance proactively, addressing issues constructively and in a timely manner
• Support employee wellbeing, engagement, and retention through effective people practices.

You should consider applying if you have:

• CA(SA) from big four, with 4 – 5 years post article, asset management auditing experience, and leadership/management working experience
• Or Degree/Post Grad Qualification, with a minimum of 5 years strong leadership experience within an operational asset management company
• Understanding of Operational processes and use of Database, CRM and Workflow application
• Good business acumen and strong technical knowledge
• Excellent business writing skills
• Proficiency in data analysis tools, for example Excel and Power BI
• A methodical and detailed-orientated approach to work
• Previous management and operational experience

Some of the attributes we look for in a person are:

• The ability to build and maintain meaningful relationships
• The ability to ‘approach and own’ and continuously looks for opportunities to develop
• A client focused and collaborative approach
• Intellectual curiosity
• Ability to analyse, interpret and assimilate information