Our client in the Logistics Industry, based in Bellville, Cape Town is currently looking to employ an experienced Office Manager to their team.

The role focuses on operational efficiency, team management, compliance, and administrative control while ensuring high levels of service delivery and client satisfaction.

An awesome career opportunity awaits.

Requirements:

• 4–8 years’ experience in office management
• Strong leadership and team management skills
• Strong organisational and administrative skills
• Experience in reporting and compliance management
• Ability to work in a fast-paced, high-pressure environment
• Logistics industry experience - Advantageous
• Call centre management experience - Advantageous

Responsibilities:

Operations Management

• Oversee daily office and call centre operations
• Manage workflow and ensure operational efficiency
• Ensure accurate job capturing and data management
• Oversee payment processing and controls
• Ensure jobs are released to planners timeously
• Coordinate on-time delivery processes

Team Management

• Manage and supervise office and call centre staff
• Monitor team performance and productivity
• Support staff development and onboarding

Performance Monitoring

• Monitor operational progress and service delivery
• Track client satisfaction and performance metrics
• Ensure adherence to company standards and procedures

Administration and Reporting

• Maintain administrative systems and controls
• Compile and submit weekly reports to senior management
• Ensure compliance with internal processes and policies

Stakeholder Coordination

• Communicate with clients and provide feedback
• Coordinate with operations and management teams
• Support recruitment and onboarding processes

Working Hours and Conditions:

• Monday to Friday: 07h00 – 17h00
• Alternative weekly shifts:
  • Early Shift: 07h00 – 12h00
  • Late Shift: 12h00 – 17h00
• Saturdays (alternating): 07h00 – 12h00
• Public Holidays (alternating): 07h00 – 12h00
• Company closed over Easter weekend and Christmas period
• Flexibility required in line with operational demands

Should you not receive feedback within 2 weeks of applying, please consider your application unsuccessful.