Our client in the insurance industry is looking for a Branch Operations Supervisor to supervise branch administration and operations.
Supervise all client liaison and sales support in the branch offices • Supervise the service delivery to internal & external clients • Manage the client service of walk in and telephonic enquiries • Manage compliance and effectiveness of client service levels
Supervise new business policy administration • Oversee and manage the efficiency & accuracy of data capturing for the group • Oversee compliance of quality assurance on all new business processes • Maintain and monitor new business and returns registers
Information Reconciliation & Reporting on Branch Office Operations • Compile and submit weekly client service administration activity reports • Reporting to manager on claims progress and activities • Provide weekly stats to Sales on outstanding correspondence and returned new business
Responsible for compliance • Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements • Comply with FAIS requirements • Assist with the audit and control of attendance registers, client survey, pulse reports, activities, staff leave and any other requirement • Comply with disciplinary and grievance procedures • General supervision of branches including branch visits to ensure that the branches' administration runs effectively and efficiently. • Monitor business retention
Requirements: • Degree/Diploma in Management • FAIS Compliant • Regulatory Examination Level 1 (Representatives) RE5 • Recognised Qualification as per the FSB • 3 years' experience in the Insurance Industry • 1 years' experience in Supervisory Role