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Job Summary
You'll be the person guests, drivers, and properties rely on to get travel right: booking flights and road transfers, keeping itineraries accurate, and solving problems calmly when plans change at short notice. It's a fast-paced, guest-facing role that suits someone who's organised, unflappable, and genuinely enjoys the logistics puzzle.
Core Criteria:
Core Criteria:
- 3-5 years' experience in a similar role, ideally with Tour Operators, DMCs, Travel Agents, or suppliers
- Valid driver's licence, reliable vehicle, and valid passport
- Willingness to travel nationally and internationally as required
- Comfortable working a Monday to Saturday week with remote weekend coverage
- Strong communication, negotiation, and interpersonal skills
- Excellent time management and ability to handle last-minute changes under pressure
- Proficient in MS Office (Outlook, Excel, Word, PowerPoint) with strong numeracy
- Recognised qualification advantageous
- Self-motivated, results-oriented, and able to work independently as well as part of a team
- Lodge management experience beneficial
Core Responsibilities:
- Coordinate and book flights, road transfers, and occasional accommodation for guests, ensuring best routing, pricing, and timing
- Arrange airport pickups, drop-offs, and inter-property transfers, liaising directly with drivers and transport companies
- Confirm all bookings in writing and maintain accurate, up-to-date travel itineraries
- Communicate itinerary details clearly to guests, drivers, hosts, and internal teams ahead of arrival
- Coordinate special requests such as dietary needs in transit, mobility assistance, and private transfers
- Monitor flight schedules for delays or changes and rebook or adjust transfers accordingly
- Provide after-hours escalation support for urgent travel issues according to a roster
- Maintain accurate booking records, reconcile travel costs against budgets, and keep supplier databases current
- Verify passport and visa requirements and ensure bookings comply with company travel policy
- Build and maintain relationships with preferred airlines, transfer companies, and accommodation providers
On Offer:
- Office-based, Durban area
- Salary: Market related
- Days/Hours: Monday to Saturday, 8am to 4pm (open to discussion)
- In-office Monday to Friday; Saturdays and Sundays can be worked remotely, no need to come into the office
- Opportunity to join a hands-on team within an established, conservation-focused hospitality group
Wild Dreams Hospitality
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