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Job Summary
Roles and ResponsibilitiesKey Responsibilities
Provide technical support for desktops, laptops, mobile devices, printers and peripherals
Troubleshoot hardware, software, Windows 10/11 and Microsoft 365 issues
Provide professional support to senior stakeholders, including directors and lawyers
Manage the full endpoint lifecycle from onboarding to offboarding
Administer Active Directory, Azure AD, Group Policy, DNS and DHCP
Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive
Provide iManage/FileSite user support
Assist with Intune and endpoint management
Troubleshoot VPN, Wi-Fi and LAN/WAN connectivity
Perform workstation builds, rebuilds and lifecycle replacements
Maintain endpoint security, patching and access controls
Assist with user access reviews, cybersecurity awareness and offboarding
Maintain accurate ticket notes, documentation and asset records
Liaise with vendors regarding repairs, warranties and escalations
Participate in after-hours/weekend standby when required
Support IT operations across the Western Cape
Requirements
Grade 12
2–4+ years' experience in a corporate IT support environment
Professional services or legal-sector IT experience advantageous
Strong Windows 10/11 and Microsoft 365 experience
Experience with Windows Server, Hyper-V and VMware
Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP
Experience with Teams, SharePoint, Exchange and Exchange Online
Knowledge of LAN/WAN, Wi-Fi and VPN technologies
Knowledge of endpoint security and patch management
Working knowledge of SQL
Relevant IT certifications such as Microsoft or CompTIA advantageous
Valid driver's licence and own reliable transport essential
Willingness to travel between offices
Competencies
Friendly, professional and service-oriented
Strong interpersonal and communication skills
Excellent attention to detail
Able to work independently and under pressure
Strong organisational and prioritisation skills
Fast response time and effective problem-solving ability
Ability to multitask and manage competing priorities
Willingness to learn and find solutions independently
High level of confidentiality and professionalism
Employment Details
Employment Type:
Permanent Employment
Industry:
Legal Services
Work space preference:
Work Onsite
Ideal work province:
Western Cape
Ideal work city:
Cape Town
Salary bracket:
R 30000 - 37000
Drivers License:
CODE B (Car)
Own car needed:
Yes
Flink Recruitment
Recruiter
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