Senior Manager: IL New Business and Branch Operations
Sector: Insurance
Location: Pretoria
Salary: R840 000 p.a (negotiable)
Our client in the insurance sector is seeking an individual to oversee individual life new business and underwriting to ensure efficient and effective workflow in the department and to ensure correct underwriting decisions are made and to oversee the functions of branch operations
Position Description: • Oversee new business process on individual life policies
o Oversee the efficient and effective administration of new business at Head Office and branch level according to best practice
o Liaise with role players in the new business process • Oversee the underwriting process on individual life policies
o Oversee the efficient and effective administration of underwriting at Head Office according to best practice • Co-ordinate and monitor complaints resolution and compliance
o Provide Input into Strategy
o Provide reports for Stratco
o Develop, maintain and implement changes to existing processes that may have an influence on the budget (or that have to be budgeted for)
o Develop, maintain and implement departments' strategy regarding processes Determine staff compliment necessary to ensure departments remain effective and that work is done in the most efficient manner • Produce reports
o Provide weekly report to Senior Executive Manager
o Report to MANCO on IL new business and Branch operations • Oversee the administration of the Carefree Life Retirement Annuity Fund • Oversee the management of client liaison at branch offices • Oversee the management of new business data capturing and processing at the branch offices • Oversee claims administration at the branch offices • Manage and oversee budgetary control and logistics • Oversee FAIS & Compliance requirements • Accountable for the fair treatment of clients
Requirement Criteria: • Degree in Risk Management/Business Management/relevant • RE1 (required) & RE 5 (advantage) • Full Qualification recognised by FSB • 5 Years' Experience in long term insurance underwriting • Atleast 3 years in Management
Our client is a leading development finance company that focusses exclusively on investing in small and growing businesses with headquarters in Mauritius.
Role summary
The IST Executive is a senior level information systems and technology professional in charge of the Client's operational requirements related to information technology. He/she will manage an IST team providing Infrastructure, business systems and IT related services to the Business Users in the Client's Services Division; to manage the group IT requirements, and to manage the group business system requirements and report to the Chief Development Officer as well as working externally with outsourced and 3rd party suppliers and contractors.
Key responsibilities
Systems
® Support the business units in the development and implementation of IT systems
® Suggest and build improvements to the IT systems and reports based on user feedback
® Provide and maintain IT systems and tools that add value and are user friendly • Verifies application results by conducting system audits of technologies implemented.
® Simplification of systems and processes
® Automate the system and control the changes on approved data/documents for accurate reporting
® Incorporate the Business user's requirements and deliver real business benefits
® Ensuring that Information Technology and Applications, as well as business processes (where applicable) are in line with the latest technology and best practice principles.
® Suggest and build improvements to the systems and reports based on user feedback
® Provide leadership and mentoring for the business units around process optimization to meet desired system and business objectives
Connectivity
® Ensuring the network architecture is optimal and applicable to the business needs
® Managing network partners and assisting the regions with the selection and implementation of local Telco service providers within appropriate SLA
® Each office must have enough bandwidth available per user as stated in the Office configuration policy.
® Annually review of connectivity in office to ensure optimal connectivity
® Ensure optimum connectivity and bandwidth from and to the data center(s) and all business applications
® Ensure all business applications are available 24/7/365 with an annual total uptime of at least 99%
® Ensure - via proper SLA implementation - that the Data center(s) have an uptime of at least 99% per annum
Security
® Ensure traffic to and from The Client business applications are secured via SSL certificates
® Ensure all company related data is stored in only the approved locations i.e. eFront and an internal systems
® Ensure protection from Malware and virus' via recognized anti-virus/anti-malware application on each PC
® Ensure e-mail security and anti-spam solution implementation and management
® Manage email continuity via 3rd party supplier
Support
® Maintain a support helpdesk
o Helpdesk availability 24/7/365
o Support analysis and reports
o Implement and communicate SLA
® Monitor and report on any SLA breaches
Contribution to The Client
® Share knowledge, experience and best practice with the group though internal systems
® Develop and share in-depth knowledge about an industry or functional domain
® Make quality product, process, procedure and tool suggestions to improve The Client service delivery and performance
Key performance metrics/outputs
1. Systems: Ensure that systems are used as intended by end users by ensuring: • User documentation and guides are up to date and users well trained • Adequate data entered on the system • Accurate reports' data extracted • Systems availability
2. Connectivity: All business applications available at all times
3. Security: All The Client IP protected and backed up
4. Storage: Enough storage not to impact day to day business processes
5. Support: 24/7/365 available and responsive helpdesk
Required experience, qualification and skills
® Minimum 5 years' management experience in the IST sector supporting multi-national company with a specific focus on Africa and Middle-East
® Previous experience in project managing system conversions, specifically ERP systems preferably within a financial services environment
® Experience in the design, implementation and management of outsourced solutions and support services
® Ability to evaluate and interpret business needs and its impact on IT systems and infrastructure, and systems requirements
® IT system and network architecture experience
® Minimum of National Diploma IT / BTECH Information systems
® Certified Project Management Experience
® ITIL Foundation
® Excellent negotiation, communication and writing skills
IST Executive
Location: Pretoria
Salary: R 1 000 000 p.a (negotiable)
Our client is a leading development finance company that focusses exclusively on investing in small and growing businesses with headquarters in Mauritius.
Role summary
The IST Executive is a senior level information systems and technology professional in charge of the Client's operational requirements related to information technology. He/she will manage an IST team providing Infrastructure, business systems and IT related services to the Business Users in the Client's Services Division; to manage the group IT requirements, and to manage the group business system requirements and report to the Chief Development Officer as well as working externally with outsourced and 3rd party suppliers and contractors.
Key responsibilities
Systems
® Support the business units in the development and implementation of IT systems
® Suggest and build improvements to the IT systems and reports based on user feedback
® Provide and maintain IT systems and tools that add value and are user friendly • Verifies application results by conducting system audits of technologies implemented.
® Simplification of systems and processes
® Automate the system and control the changes on approved data/documents for accurate reporting
® Incorporate the Business user's requirements and deliver real business benefits
® Ensuring that Information Technology and Applications, as well as business processes (where applicable) are in line with the latest technology and best practice principles.
® Suggest and build improvements to the systems and reports based on user feedback
® Provide leadership and mentoring for the business units around process optimization to meet desired system and business objectives
Connectivity
® Ensuring the network architecture is optimal and applicable to the business needs
® Managing network partners and assisting the regions with the selection and implementation of local Telco service providers within appropriate SLA
® Each office must have enough bandwidth available per user as stated in the Office configuration policy.
® Annually review of connectivity in office to ensure optimal connectivity
® Ensure optimum connectivity and bandwidth from and to the data center(s) and all business applications
® Ensure all business applications are available 24/7/365 with an annual total uptime of at least 99%
® Ensure - via proper SLA implementation - that the Data center(s) have an uptime of at least 99% per annum
Security
® Ensure traffic to and from The Client business applications are secured via SSL certificates
® Ensure all company related data is stored in only the approved locations i.e. eFront and an internal systems
® Ensure protection from Malware and virus' via recognized anti-virus/anti-malware application on each PC
® Ensure e-mail security and anti-spam solution implementation and management
® Manage email continuity via 3rd party supplier
Support
® Maintain a support helpdesk
o Helpdesk availability 24/7/365
o Support analysis and reports
o Implement and communicate SLA
® Monitor and report on any SLA breaches
Contribution to The Client
® Share knowledge, experience and best practice with the group though internal systems
® Develop and share in-depth knowledge about an industry or functional domain
® Make quality product, process, procedure and tool suggestions to improve The Client service delivery and performance
Key performance metrics/outputs
1. Systems: Ensure that systems are used as intended by end users by ensuring: • User documentation and guides are up to date and users well trained • Adequate data entered on the system • Accurate reports' data extracted • Systems availability
2. Connectivity: All business applications available at all times
3. Security: All The Client IP protected and backed up
4. Storage: Enough storage not to impact day to day business processes
5. Support: 24/7/365 available and responsive helpdesk
Required experience, qualification and skills
® Minimum 5 years' management experience in the IST sector supporting multi-national company with a specific focus on Africa and Middle-East
® Previous experience in project managing system conversions, specifically ERP systems preferably within a financial services environment
® Experience in the design, implementation and management of outsourced solutions and support services
® Ability to evaluate and interpret business needs and its impact on IT systems and infrastructure, and systems requirements
® IT system and network architecture experience
® Minimum of National Diploma IT / BTECH Information systems
® Certified Project Management Experience
® ITIL Foundation
® Excellent negotiation, communication and writing skills
Pretoria Permanent R 10 000- R 25 000(Negotiable) + Commission + Incentive
IT Recruitment Team Leader
Salary: R 10 000- R 25 000(Negotiable) + Commission + Incentive Location: Pretoria East, Brummeria
AtripleA Recruitment and Temps is looking for an experienced IT consultant to come on board and champion a team of IT recruiters. You will also have the privilege of putting your own team together.
No Desk
No Role over targets
Requirements:
Minimum of 2-4 years of experience in recruitment (required) A driver's license Own car Required Education/qualification (preferable)
APSO membership will be advantageous
Please send your CV, latest pay slip and last 3 months comm slips/proof of placements to ferdi@aaaa.co.za
Our client in the insurance sector is seeking an individual to oversee individual life new business and underwriting to ensure efficient and effective workflow in the department and to ensure correct underwriting decisions are made and to oversee the functions of branch operations
Position Description: • Oversee new business process on individual life policies
o Oversee the efficient and effective administration of new business at Head Office and branch level according to best practice
o Liaise with role players in the new business process • Oversee the underwriting process on individual life policies
o Oversee the efficient and effective administration of underwriting at Head Office according to best practice • Co-ordinate and monitor complaints resolution and compliance
o Provide Input into Strategy
o Provide reports for Stratco
o Develop, maintain and implement changes to existing processes that may have an influence on the budget (or that have to be budgeted for)
o Develop, maintain and implement departments' strategy regarding processes Determine staff compliment necessary to ensure departments remain effective and that work is done in the most efficient manner • Produce reports
o Provide weekly report to Senior Executive Manager
o Report to MANCO on IL new business and Branch operations • Oversee the administration of the Carefree Life Retirement Annuity Fund • Oversee the management of client liaison at branch offices • Oversee the management of new business data capturing and processing at the branch offices • Oversee claims administration at the branch offices • Manage and oversee budgetary control and logistics • Oversee FAIS & Compliance requirements • Accountable for the fair treatment of clients
Requirement Criteria: • Degree in Risk Management/Business Management/relevant • RE1 (required) & RE 5 (advantage) • Full Qualification recognised by FSB • 5 Years' Experience in long term insurance underwriting • Atleast 3 years in Management
Our client is seeking a suitable qualified Web Developer in the Communications Department in Pretoria East.
Key Objectives: • Design, develop implement, test, maintain and enhance dynamic and interactive E-Business systems within an open source environment (PHP, MYSQL, Java Script, HTML etc according to applicable legislation and standards. • Upgrade existing applications, components, and E-Commerce systems in order to continuously align them with new technology. • Document the web application development process, and draw, implement and maintain a complete and through documentation for all back-end systems. • Implement user-friendly interfaces for the website and enhance the user experience (UX) of all E-Commerce systems. • Improve the site for search engine optimisation and increase online rating. • Address technical queries from public and provide support to website users. • Serve as a contingency for Senior Web Developer on the implementation of technical applications.
Requirements: • BSc in Computer Science or equivalent. • 3 to 6 years Web development using open source technologies based on Linux, PHP (SOAP & • AJAX), MySQL, etc. • Knowledge of latest web development trends and technologies • Programming methods, procedures and standards • Network and operating system infrastructure • Database design and administration • Code repository systems • Graphic design • Knowledge of relevant legislations • System administration • Project Management • Communication (written and verbal)
Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
Position Description: • Implement and monitor the QA process (Internal call centres QA) • Conduct call assessments • Reporting • Trend Reviews • Coach staff for QA/Performance improvement • Staff training
Requirements: • Matric • Qualification in Call Centre Management • RE 5 • RE 1 (advantage) • Recognised qualification recognised by FSB • 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) • 2 Years' Call centre Supervisory experience
AtripleA Recruitment and Temps is looking for an experienced IT consultant to come on board and champion a Team of IT recruiters. You will also have the previlege of putting your own team together.
No Desk
No Role over targets
Requirements
minimum of 2-4 years of experience in recruitmen (required)
A driver's license
own car
Required Education/qualification (preferable)
APSO membership will be advantageous
Please send your CV, latest pay slip and last 3 months comm slips/ proof of placement to
AtripleA Recruitment and Temps is looking for an experienced IT consultant to come on board and champion a Team of IT recruiters. You will also have the previlege of putting your own team together.
No Desk
No Role over targets
Requirements
minimum of 2-4 years of experience in recruitmen (required)
A driver's license
own car
Required Education/qualification (preferable)
APSO membership will be advantageous
Please send your CV, latest pay slip and last 3 months comm slips/ proof of placement to
Our client in the tourism and marketing division is looking for a project manager in business development to join their team based in Pretoria
Key Objectives: • Consult with the management at all relevant staged in the PPP project cycle and ensure on-going consultation and buy-in from relevant stakeholder • Directly support the Head: Business Development Unit to comply with the requirements of Treasury Regulation 16 to the Public Finance Management Act, 1999 (PFMA). • Diligently manage the projects from inception to signing of the PPP agreement and financial closure. • Ensure that the projects are affordable, provide optimal value-for money solutions, and appropriately allocate risk to the private parties. • Manage all information systems necessary for the proper planning and implementation of the projects. • Proactively manage relationships with internal and external stakeholders to optimise opportunities for project success.
Required Qualifications and Experience: • Be in possession of a Business Degree in Commerce, Tourism, Project Management or relevant. • Must have 6 years management experience, PPP Implementation experience will be an added advantage. • Knowledge of project management. • An understanding of financial feasibility studies. • Knowledge of relevant legislations. • Financial management and analytical skills. • Negotiation and conflict management skills. • Computer skills. • Strategic planning skills. • Diversity and change management skills. • Communication Skills (verbal and written).
Our client is seeking a suitable qualified Web Developer in the Communications Department in Pretoria East.
Key Objectives: • Design, develop implement, test, maintain and enhance dynamic and interactive E-Business systems within an open source environment (PHP, MYSQL, Java Script, HTML etc according to applicable legislation and standards. • Upgrade existing applications, components, and E-Commerce systems in order to continuously align them with new technology. • Document the web application development process, and draw, implement and maintain a complete and through documentation for all back-end systems. • Implement user-friendly interfaces for the website and enhance the user experience (UX) of all E-Commerce systems. • Improve the site for search engine optimisation and increase online rating. • Address technical queries from public and provide support to website users. • Serve as a contingency for Senior Web Developer on the implementation of technical applications.
Requirements: • BSc in Computer Science or equivalent. • 3 to 6 years Web development using open source technologies based on Linux, PHP (SOAP & • AJAX), MySQL, etc. • Knowledge of latest web development trends and technologies • Programming methods, procedures and standards • Network and operating system infrastructure • Database design and administration • Code repository systems • Graphic design • Knowledge of relevant legislations • System administration • Project Management • Communication (written and verbal)
Senior Manager: IL Claims Administration_Long Term Insurance
Sector: Insurance
Location: Pretoria
Salary: R900 000 (negotiable)
Our client in the insurance sector is looking for a Claims Administrator to monitor the management of individual life claims administration.
Duties: • Monitor management of claims administration on individual life policies • Design and develop standard operating procedures • Oversee the management of efficient and effective administration of claims • Align Branch Office procedures with Head Office procedures • Monitor processes and procedures for the detection of fraud activities on claims • Provide inputs to forensics, IT department and external fraud forum • Decide and discuss dispute claims • Decide on ex-gratia payments in agreement with Senior Executive Manager • Monitor payment turn-around time of finalized • Sign-off finalized approved claims payments • Co-ordinate complaints resolution and compliance • Provide inputs into strategy • Management of implementation of claims workflow and audits • Conduct claims audits at branches to comply with claims rules and procedures • Manage implementation of processes that are followed and completed for audits • Monitor completion and updates of loss/near loss register • Provide feedback on processes to auditors • Provide feedback to auditors on steps taken to ensure claims are paid correctly • Provide feedback to Risk Manager • Design and develop processes for unclaimed assets • Align unclaimed assets with claims rules and process • Obtain an external service provider to trace the policy holders • Attend the unclaimed asset committee meetings • Chair unclaimed assets committee and align with requirements • Report on IL Claims Administration
Requirements: • Degree: Risk Management/Business Management/relevant • RE1 & RE 5 • Registration as a Key Individual • 60 or 120 credits on NQF level 5 (Depending on the date of appointment in the industry) • 5 Years' Experience in long term insurance claims • At least 5-8 years in Management
Salary: R780 000 p.a (negotiable with commission, travel and cell phone allowance)
Our client is a well-established, independent black economic empowerment company in the ICT Sector in SA, successfully serving various government sectors, state owned enterprises and the corporate sector. They provide solutions through consulting, implementing, designing and managing as well as support of IT infrastructure services and solutions. We are seeking a proactive and professional Sales and Key Accounts Manager for their Corporate Division based in Pretoria
Key Responsibilities: • Account Development and retention • Customer Engagement • Solution selling • Customer Service and retention • Acquire new accounts • Selling of the product offerings and value adds • Long term relationship building • Engagement with Clients finance and exec teams on exceptions as and when required by management.
Skills Requirements: • IT Industry experience (minimum 5 years) • A dynamic and multi-skilled professional with across-the-board experience and high proficiency with the following .business environments:
o Computer Hardware/Software Support Experience
o Computer Sales Experience
o Client Services I Account Management • CxO Level engagements • Understanding of SLA's, Hardware, Software and LAN Support Contracts. • Hardware and software consulting • Senior level solution proposal • Full hardware spectrum analysis with related software • Understanding applications for different solutions for Large Corporate Accounts Understanding of Information Technology Methodology. • Experienced and pro-active networking acumen. • Effective co-ordination of customer care and positive working relationships with other organizations and between professional staff, employees, stakeholders and the broader public. Strengthening lasting relationships with clientele to high levels of trust and loyalty.
Competencies: • Forward-thinking ability to build strategic partnerships and focus on productivity sharing, as well as organizational transformation. Equally maintains a proven career track record of growing company's profitability, driving results and providing tangible Account Management solutions to organizational challenges. • Ability to think analytically whilst working under pressure. • Clientele consultations and negotiation capabilities.
Specialist: Server Administration_Insurance Sector
Location: Pretoria
Salary: R40 000 (neg) with benefits
Our client in the insurance sector is seeking an experienced and qualified Specialist in Server Administration that will be responsible for the design, provision, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
Role: • Install new/rebuild existing servers and configure hardware, peripherals, services, settings, storage. • Design and support systems that provide easy and natural end-user access • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created • Support production systems as required by optimizing performance, resolving production problems, and providing timely follow-up on reported problems • Repair and recover from hardware, software or networking failures • Coordinate and communicate with impacted constituencies • Resolve customer issues including complex technical scenarios. • Establish performance standards and proactively monitors performance • Create and maintain system documentation • Establish IT policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources • Work with existing systems to track and manage requests and issues • Familiarity with Active Directory, DNS, DHCP, Security, OS Internal concepts, IIS Administration experience. • Experience with VMWare configuration and administration. • Experience with Microsoft Management tools (SCOM, SCCM, SCSM, MS Orchestrator. • Experience with Unified Messaging (MS Exchange 2016 and Lync/Skype for Business) • Familiarity with networking tools (ping, tracert, tracemon, NetMon, wire shark, etc.). • Familiarity with networking concepts including VIPs, NAT, DNS. • Experience with scripting tools such as XML and PowerShell. • Experience working with and maintaining MS SQL Server, including performance tuning. • Server clustering experience. • Experience with data reconciliation and migration between data environments (e.g. dev, test, staging, prod, etc). • Experience with Virtualized storage including vendors like Dell, HP, Nimble and Microsoft. ISCSI and Fiber channel SAN - storage experience. • MCSE Server Infrastructure.
Requirements:
Education • Grade 12 • National Diploma in Information Technology • A+ and N+ • MCSE 2012 • Exchange 2013 • Sharepoint 2013 • CCNA (Certified Cisco Network Administrator) • ITIL V3 Foundation
Experience • 5 years' experience as a network administrator • 6 years' experience in an IT environment
Knowledge and Skills • Strong interpersonal skills - comfortable interfacing with all levels of company • Excellent communication in English, both verbal and written • Well presented • Ability to prioritize and work under pressure • Ability to work independently • Positive attitude, portraying a professional image at all times • Effective time management • Ownership of tasks and using initiative • Drivers licence and own reliable transport essential
Specialist: IT Senior Developer_Insurance (Long-Term)
Location: Pretoria
Salary: R55 000 (neg)
Our client is looking for a specialist: IT Senior Developer, candidate must be able to perform system program design, coding, testing, debugging and documentation and he / she must also be able to prioritize, schedule & assign projects, requests and emergencies with the resources available. Candidate must have knowledge of User IT literacy and an understanding of business requirement
1. Contribute to organization's objectives for IT Development
a. Liaise with customers, stakeholders, Product Managers and Product Owners to understand and maintain a high-level understanding of the current and upcoming requirements for the system
b. Develop and maintain models that meet end-user requirements, including recommended Domain and Use Case Models (TCF) based on technical specifications.
c. Implement the solution within the defined framework for user requirements
2. Develop and maintain IT Administration Systems (Operational Excellence)
a. Liaise with client to understand and communicate the non-functional requirements for the system
b. Serve as a resource to help the teams make appropriate system and component level design decisions during implementation
c. Responsible for the full system development life cycle
d. Design Front end graphical user interface
e. Design software testing and quality assurance
f. Performance tuning, improvement, balancing, usability and automation.
g. Incorporate security requirements into design
h. Support and maintain software functionality
i. Integrate software with existing systems
j. Review and provide input to user documentation
3. Conduct User Requirement Analysis (User Orientation)
a. Customize systems for individual customer needs - understanding and recommending the best customization based upon the customer's needs (which include anticipation of their needs and explaining it in layman terms).
b. Complete all valid service desk within reasonable time.
4. Responsible for Future Orientation
a. Adherence to standards to maximize the future investment value and minimizing costs
Requirements: • IT related degree/diploma • Microsoft certification (MCSD) - Essential & not negotiable • 5 years' experience in IT Development • 1-year experience in long term insurance industry (advantage) • Microsoft Framework (SQL, .Net, C#, WCF, WPF, ASP.net; MVC, OOP, K2, SharePoint) • COBIT, ITIL, ISO-IEC, ISACA • Scripting, Programming, Interfacing • Network, Server, Workstation, Peripherals, Security • Willing to attended a 4-hour assessment if shortlisted (2 Hour practical & 2 Hour Theory)
Specialist: Business Analyst - Insurance Sector (Long-term)
Location: Pretoria
Salary: R55 000-00 CTC p.m. (negotiable)
Our client is looking for a Specialist: Business Analyst. Candidate must understand the needs of multiple stakeholders and help envision the future and how their work will need to change to support the future.
1. Collection Runs
a. Perform Collection Runs/Feedback/Reconciliations
b. Perform Collection Stats
2. Provide User Support (User Orientation)
a. Define and document customer business functions and processes
b. Liaise with business to understand requirements for any new systems or updates to existing systems
c. Communicate with internal colleagues to understand the needs of departments and the organization as a whole
3. Business/Impact Analysis
a. Identify current- and future-state business processes
b. Facilitate the negotiation of requirements amongst multiple stakeholders
c. Create, analyse and validate business requirements and high level functional specifications
4. Project Scope Analysis
a. Deliver elements of system design, including data migration rules, business rules, wireframes or other detailed deliverables
b. Analyse the feasibility of and develop requirements for new system and enhance existing systems, ensure the system design fits the need of the user
c. Participate in user acceptance testing and testing of new system functionality
d. Reads and interpret case management systems and functional technical literature and translate in terms understandable to the end user
e. Conduct change impact analysis to assess the potential implications of changes and documents core to business rules, functions and requirements
f. Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes;
g. Consider the opportunities and potential risks attached to the suggestions you have made;
h. Identify the processes and information technology required to introduce your recommendations
i. Gain agreement, usually from senior management, of the best method of introducing your recommendations to the business
j. Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;
k. Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
l. Support the staff and teams in making the recommended changes, including helping to resolve any issues;
m. Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
5. Requirements:
a. IT related degree/diploma
b. Microsoft Certification - advantage
c. 5 years' experience in Business Analysis
d. 2 years' experience in IT Development
e. 2 years' experience in Project management
f. Microsoft Framework (SQL, .Net, C#, WCF, WPF, ASP.net; MVC, OOP, K2, SharePoint, Kanban, Scrum)
Our client in the long term insurance sector is looking for a Specialist in Product Development to assist in development and pricing of new products, and monitor and maintain the profitability of new and existing products.
Description:
Assist in developing and pricing products & System design (Individual Life, Direct Marketing and Group Schemes): • Research of new market developments and generation of new product ideas • Competitor analysis and feedback from sales staff are used to indicate areas where product development is required • Research product feasibility including administration requirements • Check compatibility with business ethics • Assist in the finalization of recommendations to the Life Actuarial Committee • Perform pricing for target profitability and expense recoupment and assist in the obtaining of Actuarial Certificate from Statutory Actuary. • Prophet work done with Actuarial Valuations department. • Ensure final pricing and product offering will be market competitive (TCF) • Assist with operational matters around product rollouts application forms, quote package and administration system readiness • Collaborate with other departments (like Client Services, Underwriting and Client Services) to improve systems and processes • Maintain open relationship and interaction with the sales field • Develop sales aids, marketing concepts and presentations to support sales • Price group funeral cover
Monitoring of in-force business: • Monitor and analyse in-force data • Perform experience analysis based on report received from reinsurers and valuations department to confirm lapse assumptions and mortality/morbidity assumptions • Develop amendment bases for changes to in-force business • Monitor and maintain value of in-force business • Contribute to the assessment of performance of group schemes and recommend actions when needed • Report to management
Maintenance of reinsurance treaties: • Research risk rates and reinsurance terms available in the market - including the use of financial reinsurance • Oversee that data and information are provided to reinsurers for special projects • Maintain relationship with current and potential future reinsurers • Contribute to ensure that optimal levels of reinsurance are in place
Provide professional input & support to the Group: • Answer client queries of a technical nature that was escalated by staff members • Attend to ombudsman queries of a technical nature • Assist with amendments to policies where support is required • Answer values and product related queries from other departments
Requirements: • B Degree Actuarial Sciences • Passed the A-level subjects • Close to qualification • Prophet experience - Technical Certification • 3 to 5 years in long-term insurance • Product development and pricing
Our client in the long term insurance sector is looking for a Specialist in Product Development to assist in development and pricing of new products, and monitor and maintain the profitability of new and existing products.
Description:
Assist in developing and pricing products & System design (Individual Life, Direct Marketing and Group Schemes): • Research of new market developments and generation of new product ideas • Competitor analysis and feedback from sales staff are used to indicate areas where product development is required • Research product feasibility including administration requirements • Check compatibility with business ethics • Assist in the finalization of recommendations to the Life Actuarial Committee • Perform pricing for target profitability and expense recoupment and assist in the obtaining of Actuarial Certificate from Statutory Actuary. • Prophet work done with Actuarial Valuations department. • Ensure final pricing and product offering will be market competitive (TCF) • Assist with operational matters around product rollouts application forms, quote package and administration system readiness • Collaborate with other departments (like Client Services, Underwriting and Client Services) to improve systems and processes • Maintain open relationship and interaction with the sales field • Develop sales aids, marketing concepts and presentations to support sales • Price group funeral cover
Monitoring of in-force business: • Monitor and analyse in-force data • Perform experience analysis based on report received from reinsurers and valuations department to confirm lapse assumptions and mortality/morbidity assumptions • Develop amendment bases for changes to in-force business • Monitor and maintain value of in-force business • Contribute to the assessment of performance of group schemes and recommend actions when needed • Report to management
Maintenance of reinsurance treaties: • Research risk rates and reinsurance terms available in the market - including the use of financial reinsurance • Oversee that data and information are provided to reinsurers for special projects • Maintain relationship with current and potential future reinsurers • Contribute to ensure that optimal levels of reinsurance are in place
Provide professional input & support to the Group: • Answer client queries of a technical nature that was escalated by staff members • Attend to ombudsman queries of a technical nature • Assist with amendments to policies where support is required • Answer values and product related queries from other departments
Requirements: • B Degree Actuarial Sciences • Passed the A-level subjects • Close to qualification • Prophet experience - Technical Certification • 3 to 5 years in long-term insurance • Product development and pricing
Our client in the long term insurance sector is looking for a Specialist in Product Development to assist in development and pricing of new products, and monitor and maintain the profitability of new and existing products.
Description:
Assist in developing and pricing products & System design (Individual Life, Direct Marketing and Group Schemes): • Research of new market developments and generation of new product ideas • Competitor analysis and feedback from sales staff are used to indicate areas where product development is required • Research product feasibility including administration requirements • Check compatibility with business ethics • Assist in the finalization of recommendations to the Life Actuarial Committee • Perform pricing for target profitability and expense recoupment and assist in the obtaining of Actuarial Certificate from Statutory Actuary. • Prophet work done with Actuarial Valuations department. • Ensure final pricing and product offering will be market competitive (TCF) • Assist with operational matters around product rollouts application forms, quote package and administration system readiness • Collaborate with other departments (like Client Services, Underwriting and Client Services) to improve systems and processes • Maintain open relationship and interaction with the sales field • Develop sales aids, marketing concepts and presentations to support sales • Price group funeral cover
Monitoring of in-force business: • Monitor and analyse in-force data • Perform experience analysis based on report received from reinsurers and valuations department to confirm lapse assumptions and mortality/morbidity assumptions • Develop amendment bases for changes to in-force business • Monitor and maintain value of in-force business • Contribute to the assessment of performance of group schemes and recommend actions when needed • Report to management
Maintenance of reinsurance treaties: • Research risk rates and reinsurance terms available in the market - including the use of financial reinsurance • Oversee that data and information are provided to reinsurers for special projects • Maintain relationship with current and potential future reinsurers • Contribute to ensure that optimal levels of reinsurance are in place
Provide professional input & support to the Group: • Answer client queries of a technical nature that was escalated by staff members • Attend to ombudsman queries of a technical nature • Assist with amendments to policies where support is required • Answer values and product related queries from other departments
Requirements: • B Degree Actuarial Sciences • Passed the A-level subjects • Close to qualification • Prophet experience - Technical Certification • 3 to 5 years in long-term insurance • Product development and pricing
Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
Position Description: • Implement and monitor the QA process (Internal call centres QA) • Conduct call assessments • Reporting • Trend Reviews • Coach staff for QA/Performance improvement • Staff training
Requirements: • Matric • Qualification in Call Centre Management • RE 5 • RE 1 • Recognised qualification recognised by FSB • 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) • 2 Years' Call centre Supervisory experience • Experience in Category 1 (A,B,C) • DOFA (Date of 1st appointment in the insurance industry) - All applications must be accompanied by your DOFA report from the FSB
Our client is looking for a Specialist: Quality Assurance. Candidate will be responsible for ensuring the products or services meet the established standards of quality including reliability, usability and performance
Quality Assurance
Interpret and implement quality assurance standards
Evaluate adequacy of quality assurance standards
Devise sampling procedures and directions for recording and reporting quality data
Plan testing and inspection of systems
Conduct and monitor testing and inspection of systems and products to ensure finished product quality
Document internal audits and other quality assurance activities
Investigate customer complaints and nonconformance issues
Collect and compile statistical quality data
Analyse data to identify areas for improvement in the quality system
Prepare reports to communicate outcomes of quality activities
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Identify training needs and inform relevant stakeholders for training interventions required for business to meet quality standards
Helpdesk Support
Complete all valid helpdesk within reasonable time
Provide application support on all IT in-house systems to business
Assist with adhoc support to the BI, Development and Project Management teams as and when required