Job Summary
A leading South African value retailer selling affordable fashion and essentials for the whole family (men, women, kids, babies) and homeware is seeking a Business Analyst to join their team in Cape Town.
Responsibilities:
Requirements & Analysis: Assess, define, and translate business change requests into functional solutions that align with strategic frameworks.
Process Engineering: Partner with Supply Chain Process Engineers to ensure Pick and Pack solutions integrate seamlessly with warehouse operations and layouts.
Solution Delivery: Manage the full lifecycle of change requests, from initial elicitation to commercial implementation.
System Support: Provide high-level support to internal users, managing incident resolution and maintaining detailed technical documentation.
Knowledge Transfer: Facilitate workshops and training sessions to empower "Super Users" and enhance system literacy across the business.
Testing & QA: Coordinate and execute UAT and quality assurance for various platforms, including Web, PIM, and the Pick & Pack app.
Essential: Degree or Diploma in Information Systems, Business Analysis, Supply Chain/Logistics Management, or equivalent.
Preferred: Bachelor’s Degree in IT; IIBA or Project Management professional affiliation.
Minimum 5 years as a Business Analyst, with at least 2 years in Retail, Finance, or Consulting.
Technical Experience: Proven track record in system analysis, business process mapping, and integration diagrams.
Support & QA: Experience in incident management, setting up test scenarios, and executing UAT.
Implementation: Hands-on experience mapping integration between new software packages and legacy internal systems.
Advantageous: Experience in Online Commerce and Change Management.
Methodologies: Strong understanding of BABOK (Business Analysis) and PMBOK (Project Management).
Technical Proficiency: Advanced MS Office (Word, Excel, PowerPoint) and proficiency in MS Visio for process mapping.
Business Intelligence: Expertise in functional requirement elicitation, JAD session facilitation, and commercial solution evaluation.
Retail Acumen: Deep understanding of retail systems, supply chain integration, and online commerce environments.
Communication: Ability to present complex technical solutions clearly to both developers and business executives.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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