+2 more
Clear All Filters
Verified Ad
Job Summary
Luxury Lodge in the Waterberg area is looking for an experienced and hands-on Lodge Operations Manager to lead daily operations and deliver exceptional guest experiences . Reporting to the General Manager, the successful candidate will provide visible leadership across departments, develop the team and maintain high service standards, operational efficiency and financial discipline . Duties: Lead and manage Heads of Department across all operational areas. Oversee Front Office, Housekeeping, Food & Beverage, Guest Services and Maintenance operations. Ensure a seamless guest journey and consistently high standards of service. Engage with guests, respond to enquiries and resolve concerns promptly and professionally. Implement and maintain operational procedures and departmental service standards. Allocate daily duties to departmental leaders and communicate performance expectations clearly. Monitor productivity, provide constructive feedback and support team development. Oversee the upkeep of lodge infrastructure and facilities. Manage operational costs, monitor expenditure and implement practical cost-saving initiatives. Maintain effective stock management and operational financial controls. Oversee health, safety and staff welfare, including staff accommodation and meals. Promote clear communication between management and departmental teams. Build strong relationships with local communities, suppliers and contractors. Report regularly to the General Manager on operational performance and key developments. Uphold company values and maintain a safe, supportive working environment. Requirements: Minimum 5 years’ experience in lodge or hotel operations, including at least 2–3 years in a senior operational or management role. Previous experience within a 4- or 5-star luxury hospitality environment. Proven experience managing Heads of Department and multidisciplinary teams. Strong practical knowledge of Front Office, Housekeeping, Food & Beverage, Guest Services and Maintenance. Excellent guest relations skills and experience resolving service concerns. Practical experience with budgets, cost control, stock management and financial controls. Working knowledge of South African labour legislation, fair labour practices and HR procedures. Sound knowledge of hospitality health and safety requirements. Strong leadership, communication, time management and project management skills. Ability to prioritise effectively, motivate teams and lead by example. A relevant Hospitality or Hotel Management qualification would be advantageous. Previous game lodge or safari lodge experience would be highly advantageous. Valid driver’s licence.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link