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Job Summary
Resident Hotel Manager (Deputy General Manager) required to join a luxurious, contemporary 4-star ocean-view property located in the prestigious uMhlanga Ridge area. Operating as the second-in-command to the General Manager, this pivotal role requires an operational hospitality professional with an elite, comprehensive background in Food & Beverage management. The property features a bustling high-end restaurant, a sleek bar, and extensive conference, banquet, and event facilities that serve as a massive driver of the hotel's revenue and local reputation. Crucially; the client is specifically seeking a leader with proven General Manager potential. This role is explicitly structured as a high-visibility grooming position for a professional who demonstrates the commercial acumen, strategic vision, and leadership gravitas to step up into a full GM role in the near future. Key Responsibilities F&B Dominance & Operational Excellence Directly spearhead the Food & Beverage division ; driving the financial and culinary success of the signature restaurant, sleek bar, room service, and large-scale banqueting. Elevate the hotel's conferencing and event execution ; ensuring flawless logistics, audio-visual readiness, and premium catering for high-profile corporate and private clients. Enforce rigorous gross profit (GP) margins ; menu engineering, strict inventory controls, and supplier negotiations to maximize F&B profitability. Oversee all other daily operational departments (Front Office, Housekeeping, Maintenance, and Security) to ensure a seamless, cohesive 4-star guest experience. Executive Mentorship & GM Potential Track Shadow the General Manager across high-level strategic planning, corporate compliance, property asset management, and community stakeholder relations. Act as the designated General Manager-in-Residence ; fully assuming all executive duties and property responsibilities during the GM's absence. Drive hotel-wide yield management and commercial strategy ; collaborating closely with revenue and sales teams to optimize overall property profitability. Team Leadership & Culture Mentor and inspire a high-performing department head team ; infusing a culture of sharp accountability, premium hospitality standards, and internal talent growth. Champion performance management and training programs ; particularly within the operational and culinary teams, to maintain an exceptional service pipeline. Candidate Requirements Experience & Qualifications A minimum of 5 years of senior management experience as a Resident Manager, Deputy GM, or a highly accomplished Director of Food & Beverage / Senior F&B Manager in a high-volume 4 or 5-star hotel environment. A proven track record of managing multi-outlet F&B operations ; massive banqueting footprints, and complex corporate conferencing setup. A formal qualification in Hospitality Management ; Business Administration, or an advanced F&B-specific qualification is highly advantageous. Competencies & Persona Evident General Manager Trajectory: The successful candidate must project the executive presence, strategic mindset, and emotional intelligence required to run a full property. Financial Mastermind: Expert knowledge of F&B cost controls, labour management, operating budgets, and hotel P&L statements. Dynamic & Visible Leader: A hands-on, high-energy professional who commands the floor during peak F&B and event times, engaging effortlessly with VIPs and corporate clients. Decisive Problem Solver: Calm and authoritative under pressure, with the ability to manage complex operations in a fast-paced 24/7 environment.
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