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Stunning Wine Farm is looking for a GUEST LIAISON to join their team This role is primarily administrative, focusing on pre-arrival planning, compiling tailored itineraries, and coordinating guest requirements. The position also includes guest interaction when required, along with support to the Lodge Reservations function. Core Criteria: A qualification in Hospitality, Travel, or Tourism would be advantageous 2-3 years’ experience in a concierge, guest relations, or reservations environment preferred Working knowledge of PMS systems Strong computer literacy, including MS Outlook, Word, and Excel Fluent in English; additional language skills would be beneficial Comfortable engaging with high-end, discerning clientele Strong administrative skills with excellent attention to detail Core Responsibilities: Manage and respond to all guest emails and reservation enquiries accurately and within a 2-hour turnaround time Coordinate and arrange guest requirements, including restaurant bookings, tours, and transfers Maintain a thorough understanding of all rates, including standard, promotional, and contracted offerings Review daily bookings ahead of arrival to ensure accuracy and all confirmations are in place Utilise guest history profiles effectively to enhance personalisation and service delivery Handle all Special Attention Guest requests with precision, ensuring expectations are met or exceeded Oversee daily arrival preparations and distribute arrival communications to all departments by 10h00 Compile and update booking notes on a rolling two-week cycle, ensuring all relevant details are current Assist with Lodge Reservations duties as required This is a live-out position.
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