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Job Summary
A Front Office Attendant is the first point of contact for guests and plays a vital role in delivering exceptional guest experiences. The position is responsible for reception services, reservations support, guest relations, administration, and ensuring smooth communication between all lodge departments. Key Duties and Responsibilities Guest Reception & Relations Welcome guests warmly upon arrival. Conduct efficient check-in and check-out procedures. Provide information regarding lodge facilities, activities, game drives, and meal schedules. Handle guest enquiries, requests, and complaints professionally. Assist with special guest arrangements and VIP requirements. Maintain the highest standards of guest service and hospitality. Reservations & Administration Manage reservations and booking information. Respond to telephone, email, and online enquiries. Update daily guest schedules, occupancy reports, and arrival/departure lists. Maintain accurate guest records and filing systems. Process guest accounts, invoices, and payments. Assist with daily cash-ups and financial administration. Front Office Operations Coordinate guest arrivals, departures, transfers, and activities. Liaise with housekeeping, maintenance, guiding, and food & beverage departments. Ensure reception and public areas are neat, clean, and welcoming. Conduct courtesy calls and follow up on guest satisfaction. Monitor lodge communication systems and operational reports. Guest Hosting Assist with guest hosting during meals and lodge events. Provide local and wildlife information to guests. Promote lodge services and experiences. Ensure guests receive personalized attention throughout their stay. Minimum Qualifications Grade 12 (Matric). Diploma or Certificate in Hospitality Management, Tourism Management, Hotel Management, or a related field (preferred). Valid driver's licence advantageous. First Aid Certificate advantageous. Experience Requirements Minimum 2–3 years' experience in a Front Office, Reception, Guest Relations, or Reservations role. Previous experience within a 4-star or 5-star game lodge, safari lodge, or luxury hotel environment. Experience working with reservation and property management systems such as OPERA or similar lodge management software. Skills and Competencies Excellent communication and interpersonal skills. Exceptional customer service orientation. Strong administrative and organisational abilities. Computer literacy (MS Office, reservation systems, POS systems). Attention to detail and accuracy. Ability to multitask and work under pressure. Professional appearance and conduct. Problem-solving and conflict-resolution skills. Ability to work independently and as part of a team.
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