Job Summary
We're looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.Key Responsibilities
Support & Technical Assistance
- Provide desktop and end-user support to all employees.
- Implement IT instructions or requests as per company procedures.
- Assist with the rollout and implementation of IT projects.
- Continuously update the IT ticketing system with current information.
- Maintain and update site documentation.
- Track faults and generate reports.
- Provide regular feedback to stakeholders and your manager.
- Educate users on IT-related issues and company IT policies.
- Process Management
- Follow the support and ticketing process to manage IT issues.
- Deliver IT support within agreed service levels.
- Ensure employees understand and follow the ticketing process.
- Communicate clearly and effectively during issue resolution.
- Technology & Infrastructure
- Monitor IT infrastructure, including networks and computer systems.
- Identify areas for improvement or recurring problems and report them.
- Contribute to enhancing the stability and efficiency of IT systems.
- Maintain working knowledge of Microsoft 365.
Education:
- Relevant IT degree or diploma
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Azure Fundamentals (AZ-900)
- ITIL v3/v4
- Minimum of 2 years in an IT support role
Hands-on experience with:
- Microsoft 365 environment
- Microsoft Azure environment
Key Competencies
Knowledge
- Strong customer service orientation
- Solid understanding of Microsoft 365, networking, and server maintenance
- Skills & Attributes
- Excellent verbal and written communication
- Strong troubleshooting and problem-solving skills
- Self-motivated with the ability to prioritize tasks
- Detail-oriented and accurate
- Methodical and well-organized
- Dependable and responsible
- Able to manage and defuse conflict situations
Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy.
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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