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Systems & Product Manager | Travel Industry | Remote – Cape Town
HotelJobs Saturday, 31 October 2026Job Summary
Kendrick Recruitment is seeking a proactive and detail-oriented Systems & Product Manager to manage and develop a B2B travel booking platform for an established travel business. This role combines systems management, travel product administration, supplier relationships and agent support. It would suit someone with hands-on experience managing travel booking platforms, a strong understanding of African travel products and pricing, and the confidence to work independently. Key Responsibilities Maintain accurate product information across the platform, including properties, flights, activities and transfers. Load and check rates, content, images, specials and promotions, ensuring these display correctly on quotes and itineraries. Manage the onboarding of new supplier partners, including rate agreements, contracts and property information. Carry out system checks, troubleshoot issues and coordinate with developers to resolve faults. Assist with testing, documenting and rolling out new system features and updates. Support live availability and API integrations, following up with partners where required. Coordinate with the marketing team to keep product content accurate and up to date. Train and onboard new and existing agents, providing ongoing system support and communicating product updates. Contribute to platform development, revenue opportunities, promotional strategies and improvements to processes. Create and maintain standard operating procedures. Provide backup itinerary and booking support when required. Requirements Hands-on experience building and managing a travel booking, itinerary or reservations platform. Relevant travel industry experience, with a sound understanding of DMC and tour operator operations. Knowledge of the Southern and East African safari markets. Strong understanding of nett and rack rates, STO agreements, commission structures, mark-ups and margins. Experience managing travel products, supplier relationships and online content. Excellent attention to detail, particularly when working with rates, data and promotions. Strong organisational and project management skills, with the ability to manage multiple priorities and follow tasks through to completion. Confident communication and training skills. Experience with CRM systems, payment tools and API or live availability integrations. A practical, solutions-focused approach and the ability to learn new systems quickly. Based in Cape Town and available to travel occasionally to Franschhoek. This is an excellent opportunity for a systems-minded travel professional who enjoys improving processes, maintaining product accuracy and contributing to the growth of a travel platform. To apply, please send your CV to lauren@ Apply Below.
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